As a Support Engineer, you are the first point of contact for our partners and customers. You will help solve problems and lead the installation of our products and solutions.
You will lead the way in terms of technical support for our partners and customers, both in a pre-sales and after-sales role. In this role, you will report to the Manager Professional Services.
Our products and solutions are mainly in the field of high electronics (hardware and software, also in combination with the cloud) in the many facets of energy transition. These include monitoring and managing solar panels, charging stations, heat pumps, and combinations thereof, all combined in an Energy Management System.
To support our strong growth, we are looking to further expand our Technical Support team.
What does Xemex do?Xemex is an innovative and leading technology company focused on smart use of energy and providing groundbreaking communication solutions for monitoring and managing energy flows.
For more than 20 years, we have been at the center of the energy transition and revolution, contributing to smart and conscious use of energy with a positive impact on energy costs, efficiency, and the environment.
Xemex has offices in Schoten (near Antwerp, Belgium) and Rosmalen (Netherlands). With us, it's all about sustainability, quality, innovation, cooperation, open communication, and a personal touch. Here, everyone knows everyone.
What will you be doing within Xemex?- General support of our products and solutions, including 1st line support (initial service contact with customer) and 2nd line support (problem analysis/reproduction of reported problem).
- Administrative handling of returns (RMA).
- Perform service assignments (also onsite at customer premises) at existing and new clients (including onsite fault condition analysis, commissioning/configuration of (new) Xemex solutions).
- Providing technical training to partners and customers.
- Internal support to sales, production, and logistics.
We are looking for a customer-oriented team player who combines commercial acumen with analytical accuracy, problem-solving skills, and logical thinking. The ideal candidate shows proactivity, enthusiasm, and likes to take initiative. Strong communication skills and the ability to provide constructive-critical feedback are essential. Stress resistance and the ability to deal with change will make you suitable for a dynamic and growing work environment.
Supplemented by the points below:
- Preferably a completed technical Bachelor's or Master's degree (college level, electrical engineering).
- And/or you already have some experience in a similar support role.
- If you are looking for initial work experience, we are definitely open to that too (training through and at Xemex is also a possibility!).
- You are open-minded and know how to deal with change and are able to work in a dynamic and growing company.
- You are communicatively strong and know how to substantiate your opinions. You are constructively critical and dare to give feedback.
- You have a good knowledge of Dutch and English.
- You are willing to travel, including between and to the Xemex locations in Rosmalen (Netherlands) and Antwerp (Belgium).
- It is convenient that you live in the southern Netherlands.
- A hybrid position for 32-40 hours per week.
- 30 holiday days for full-time employment.
- Room for personal development and growth with the possibility of training.
- An attractive salary commensurate with the responsibilities of the position.
- A laptop and telephone.
- A (green) company car.
- A healthy lunch at our Rosmalen location for a small fee.
Do you fancy being part of our success story?
Would you like to apply or want more information? To apply please reply via LinkedIn or visit the Xemex website (www.xemex.eu) or send your CV to solliciteren@xemex.eu.
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