We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question, and want to make a difference. If that sounds like you, come and join us. Together, we can do great things!   

We are the team that delivers the operational capabilities needed to Retail Concept Business of IKEA as a franchisor. We are a group of highly entrepreneurial IKEA enthusiasts that provide modern solutions, tools, and frames to all of IKEA to elevate and harmonize the global digital footprint of this iconic home furnishing retailer. It means that we are responsible for the digital experiences and technical enablers across retail experiences, brand & marketing, learning and development which covers IKEA.com, IKEA.net, Digital Design System, Digital Retail Guidance, IKEA Knowledge Graph, Learning Solutions, Digital Optimisation, Domain, Modular Content, and more. 

IKEA, in its 80 year-long experience as a home furnishing retailer, accumulated a remarkable body of wisdom. Now, we are on a journey to make this ever-evolving wisdom easily findable, searchable, friendly, and impactful.  

About the job  

In this job, you will be designing within the channels team that owns IKEA.com Global and IKEA.net, that serves more than 200 000 co-workers across the globe in close collaboration with developers, content specialists, channel leaders and more. You will help your channel team create and curate specialized content that tells the story behind products and initiatives, inform and guide about IKEA Concept and what IKEA stands for. 

About you  

Each time a customer meets IKEA at any customer meeting point, that meeting represents IKEA as a whole. We want people that can take the responsibility of serving every co-worker seriously and with the understanding of scale towards the billions of customers who should always look forward to their next visit to IKEA.  

We want you to be extremely passionate about user happiness and to be able to achieve that, have a very high entrepreneurial spirit. Falling in love with problems and not solutions is a major success factor for this job. Our 12 franchisees across 60 markets are depending on the solutions you will create. So, being service minded about user outcomes is a must. We expect you also to be passionate about efficiency. Imagine every co-worker wasting 1 minute looking for information. That is 200 000 minutes or 138 days in total!  

To be successful in this role, the following knowledge, skills, and experiences would be valuable:  

• In-depth and demonstrable experience in Figma.  

• Ability to create visually stunning interfaces with technical limitations in mind. 

• A solid portfolio that demonstrates your ability to design beautiful and impactful experiences.  

• Being able to create journey maps, experience flows, wireframes are natural expectations for this job as well as data literacy and digital UX patterns.  

• A naturally empathetic mind that can combine analytical and emotional that allows you to break down complex information, organise it, and present it in a clear and engaging way.   

• Proficient English language skills with the ability to cater to non-native audiences with storytelling skills.  

• Knowledge and proficiency about web technologies and web design.  

• Experience working for, or with, an IKEA company. Alternatively, a great passion for IKEA and home furnishing business.  

• The ability to build trusting relationships and long-term partnerships with stakeholders at all levels.    

• Workshop facilitation in a way that creates lasting impact and can produce tangible results.  

• Hands-on experience with Digital Accessibility and Inclusive Design.  

• Awareness about the complexity of the operations of a company like IKEA.  

This role is full-time and based in Malmö. It sits in the Digital Capability Area of Retail Concept and reports to UX Manager.  This role is hybrid working, you will spend most of your time in the office with some flexibility to work from home.

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You're welcome no matter where you come from, what you believe, and what you look like. We don't even care how you have furnished your home. We're interested in you simply because you're you. Even if your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people's different perspectives, backgrounds, and personalities make us better at understanding our customers dreams and needs. At IKEA, we're all on the same project.

Interested? Submit your CV, in English, by January 3rd. 2024 Applications with portfolios will be prioritised. If you have questions about the recruitment process, please connect with chris.ellis@inter.ikea.com