At a unique location in one of Amsterdam's major hotel and event venues, you, together with your team, are faced with a new challenge. As a Groups Reservations Trainee, you are the first contact for group bookings and play a key role in creating unforgettable experiences for our guests for all our Revo Hospitality Group hotels. From handling and selling various requests to discussing the specific wishes and requirements of our clients in detail, you know exactly how to exceed expectations. At Mövenpick we make moments, do you?
Be limitless
From approaching potential customers to maintaining existing relationships. That is what you take care of together with your team. Selling group reservations energizes you. You handle the request from A to Z. You create a plan, arrange the contract, and ensure that all other related matters run smoothly. Successful group reservations are your goal, and you keep this in mind. This also means that, under the guidance of a colleague, if necessary, you sometimes give tours in the hotel and work closely with the organization, ensuring that reception and housekeeping staff receive the correct instructions. If you do your job well, along with your colleagues, the booking becomes an experience for the customers and, therefore, a great success. There are no limits to your abilities. In addition, you will be:
Available MBO or HBO student for a minimum of 20 weeks, 5 days a week.
Responsible for group bookings from A to Z, including.
Handling incoming requests;
Discussing wishes and requirements with the client, preparing competitive cost estimates and group offers, finalizing contracts, and making definitive arrangements.
Processing the rooming lists from the Conference & Events department in the reservation system.
Being responsible for welcoming accounts and arranging/conducting site inspections together with the group coordinators.
Acting as the link between the organization and its clients.
Managing administrative tasks, such as processing agreements and communicating them to colleagues in the hotel's operational departments.
Applying hotel policies regarding cancellations, no-shows, etc.
Being responsible for after-sales follow-up.
In this position, you will work Monday to Friday from 09:00 to 17:00. You will learn to work for all the six Revo Hospitality Group hotels and based in Mövenpick Amsterdam.
Proud to present
Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. 'Enjoying life to the fullest.' That is our mantra for our guests, but also for you as an employee.
And you provide that experience with a team of six to ten colleagues in our beautiful 4-star hotel located in Amsterdam overlooking the river IJ. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. You will work in a hotel that works together with the Passenger Terminal Amsterdam, a total combined conference space of over 1900 m2, including 11 modern and spacious conference and directors' rooms. Through the emergence of ijVENUES, Amsterdam's new exhibition centre, everything only becomes bigger and better. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.
"At Mövenpick, we take good care of our people and ensure that we can deliver successful events and conferences for our customers, where they can enjoy a great atmosphere that also prevails in our team." - Director of Sales & Marketing, Mövenpick.
Don't work. Do what you love instead
What makes you happy is working with a large team and feeling the rush of achieving good results. You are a driven sales person, very precise when it comes to administration and enthusiastic about working with numbers. You keep an overview of small and large events, and you don't like to say `no' to a request "Yes, we can" sounds better to you. You must have:
Preferably knowledge of the Opera IT system.
Fluent written and spoken knowledge of the English language, and preferably the Dutch language as well
We offer
Of course, we want you to have an optimal experience at Mövenpick. That is why we are offering:
A trainee allowance of €750,- per month (including study- and travel allowance);
38-hours work week.
A night-shift allowance of 20% and a Sunday allowance of 5%.
National and international opportunities for growth, for instance towards the role of conference & events executive and (cross) training opportunities.
A uniform, laundry service and meals.
Discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & Revo Hospitality Group hotels.
Recruitment bonus for a new colleague.
50% F&B discount at various hotels in Amsterdam.
Various staff outings.
This is the right time to say yes
You see it as a challenge to put a smile on the face of all guests visiting our hotel? Then do not hesitate any longer: send us your motivation letter and CV, or if you have any questions you can contact the HR Office via (klik op de solliciteer button) or by phone at +31 20 800 68 80.
If it is a match, you will be interviewed by a member of the HR department and Groups Manager. Are you ready?
In overeenstemming