ICT vacatures Zaandam

We are seeking a skilled and professional Warranty Auditor to join our team and ensure the highest standards of service in alignment with the OEM’s guidelines. The ideal candidate will have a strong background in automotive warranty auditing, mechanics, or engineering, with a deep understanding of aftersales processes and automotive technology. This role requires a high level of mobility, flexibility, and a commitment to maintaining integrity and professionalism in all interactions.

• Conduct warranty audits in compliance with OEM service standards and guidelines.
• Evaluate and analyze workshop and service processes and systems, ensuring adherence to OEM standards.
• Provide expert insights and recommendations to improve warranty processes and ensure compliance.
• Collaborate with OEM dealers and service teams to ensure accurate warranty claims and processes.
• Prepare detailed audit reports and present findings to relevant stakeholders.
• Stay updated on OEM repair technologies and automotive advancements.
• Utilize MS Office applications and other tools to document and report audit findings.
• Maintain a high level of professionalism and integrity in all client interactions.

• 4-5 years of experience as an automotive warranty auditor, mechanic, or automotive engineer (experience as a Service Manager or Aftersales Manager is a plus).
• Strong knowledge of automotive retail, particularly workshop and service processes and systems, ideally within an OEM environment.
• In-depth understanding of automotive technology, especially related to OEM models, and familiarity with OEM repair technology.
• Proficiency in MS Office applications and general PC handling.
• Native-level proficiency in Dutch and business-level proficiency in English
• Excellent communication skills and the ability to build strong professional relationships.
• High level of mobility and flexibility to travel as required.
• Strong sense of integrity and responsibility.

• Opportunity to work with a leading OEM and contribute to maintaining high service standards.
• Develop your expertise in automotive warranty auditing and aftersales processes.
• Be part of a dynamic and professional team in a fast-paced and rewarding environment.

If you meet the qualifications and are passionate about the automotive industry, we encourage you to apply and become a key contributor to our team.