Vacatures customer support Rotterdam

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

Step into the dynamic world of logistics as an IT Control Room Specialist, where your expertise will be crucial in optimizing productivity and ensuring seamless delivery. As the linchpin in our Warehouse Management System (WMS), you'll play a vital role in enhancing our operations and training our dedicated warehouse teams.

WHAT WILL YOU DO?

In this pivotal position, you'll harness data to drive operational IT processes and tackle incidents head-on. Your day-to-day will involve:

• Leading incident management for IT-related issues, ensuring swift resolutions;
• Monitoring WMS performance across key metrics and making real-time adjustments;
• Acting as our on-site incident manager, providing second-line support;
• Collaborating with various departments to streamline warehouse processes;
• Offering hourly updates to keep all stakeholders informed.

WHAT ARE WE LOOKING FOR?

• A completed mbo-4 or Bachelor's degree, preferably in IT, engineering or logistics;
• Analytical strong and have a systematic and structured way of working;
• Good command of the English languages in word and writing;
• Because public transport opportunities are limited to and from our warehouse, having you own transportation is mandatory;
• Full time availability, working 3 shifts.

WHAT DO WE OFFER YOU?

You will have significant responsibility and plenty of room for own initiative, with the opportunity to make a significant contribution to our further growth and ambitions. In addition, we offer:

• You will receive a base monthly salary between €2.625,10 en €3.755,57, shift allowance and 8% holiday allowance;
• Secondary employment conditions, including travel expenses;
• A one-year contract with a prospect of a permanent contract;
• 25 vacation days and four extra days if you do not take leave;
• A favorable pension scheme and discounts in the staff benefit store and on various insurances;
• And let's not forget; the best colleagues to work with;
• We do not sponsor VISA or relocation.

YOUR FUTURE

At CEVA eCommerce Logistics, our people are the heartbeat of the organization, our strength. Within our international organization we work for our favourite brands such as bol, Zalando and de Bijenkorf. We continuously innovate and give you the space to get everything out of yourself. Together we grow! We offer a working environment to work with integrity and trust you to be resourceful, work with an entrepreneurial spirit and pioneer creative ideas. Cooperation and respect for each other are important in our organization, a good atmosphere is the starting point.

Become part of The Heartbeat Of Logistic Services. Challenge yourself and determine your future at CEVA eCommerce Logistics!

Please note: visa or relocation sponsorship for this position are not available. To recruitment agencies: we collaborate with contracted recruitment partners, so please save yourself and me time by not contacting us.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.