As a Senior Customer Service Employee, you will:

• Prepare the Monthly Business Review (MBR) and Quartarly Business Review (QBR);
• Build a good relationship with our customer's logistics team and end customers;
• Be content-wise leading within the Customer Service team;
• Check and supplement the monthly billing process for the customer;
• Analyze process issues and provide the customer with efficient solutions;
• Handle questions and complaints correctly and promptly (including in English);
• Analyze KPIs and initiate and execute improvement proposals.

WHAT ARE WE LOOKING FOR?

We are looking for a professional with demonstrable experience in service-oriented tasks in a dynamic environment. With your entrepreneurial attitude and communication skills, there is no problem that cannot be solved. You value solid customer relationships and taking your team to a higher level. You are analytical and process-oriented, enjoying working on improvements and process optimization. Additionally, you are stress-resistant and flexible regarding your colleagues and working hours during busy times. MBO+ or HBO level of education.

You bring the following knowledge and experience:

• MBO+ or HBO level of education;
• A professional attitude towards customers (in a B2B environment);
• Proficient in English;
• Being proactive in communication;
• Proficiency in using automated systems and MS Office. Good Excel knowledge is highly desirable!

WHAT DO WE OFFER YOU?

At CEVA Logistics, there are ample opportunities to bring out the best in yourself and your career. Besides a dynamic environment where we achieve our goals together rapidly and result-oriented, we offer a position that allows room for enjoyment and connection. This role can be the first step towards a broad career path within our organization. The possibilities to chart your own course are endless!

Additionally, we offer:

• A competitive salary ranging from €2.732,19 to €3.755,57;
• A one-year contract with the possibility of a permanent contract;
• 25 vacation days, 40 ADV hours;
• A phone and laptop from CEVA;
• Profit sharing of up to 3% for positive company results;
• Good pension scheme, travel allowance, and 8% holiday pay;
• Opportunity to participate in our CEVAfit program;
• And the possibility to develop yourself through our CEVA Academy.

Within CEVA, we have a driven and enthusiastic recruitment team, so if you know someone who might be suitable, let us know!

We handle our recruitment ourselves, so recruitment agencies, if we need your assistance, we will contact you.

As a global organization, and part of the CMA CGM group, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.