HOTEL THE NOBLEMEN
In May 2021 Hotel The Noblemen opened its doors. Located in a monumental canal house on the Leidsegracht, this fully renovated luxury boutique hotel boasts 13 unique guest rooms and a spa facility.
Explorers, inventors, philosophers, doctors and artists - each one of the 13 distinctive rooms represent a great Nobleman of The Dutch 17th Century. With its luxury interior and prime location, Hotel The Noblemen is the ultimate luxury boutique hotel of today, with a soul fueled by the history of yesterday.
We are looking for a part-time Hotel Ambassador, who is able to perform in many different positions. It is a very flexible position in a small boutique design hotel with a young and powerful team in which you will have a lot of independence and feel responsible.
JOB DESCRIPTION
We are looking for someone to assist us in all aspects of the hotel operations – check in, check out, breakfast, guest relations, concierge and more. You will be the main point of contact with the guest; helping to create the ultimate luxury experience. You will work in a young and dynamic team – meaning you will have the chance to help shape the evolution of the guest experience through your input.
TASKS WILL INCLUDE
• Front Office
o Conducting check in and check out with MEWS PMS system
o Concierge: recommending restaurant/activities for guests – help to plan their days
o Guest relations: in-room set ups and personalized gifts for special occasions
o Address guest requests, questions and complaints
• F&B
o Preparing and serving breakfast for room service breakfast experience
o Responding to and serving in-room drink/snack orders
• Spa
o Make reservations for our Spa Facility
o Preparing the Spa for our guests
• Housekeeping
o Supervising role of checking the rooms after cleaning and making final adjustments to ensure perfect cleanliness
o In really busy periods, helping out with Housekeeping duties
QUALIFICATIONS
• Strong experience within hospitality (horeca)
• Fluent in English, other languages are a plus
• Attention to detail
• Guest oriented
• Team player
GENERAL DETAILS
• 0 hour contract (part-time contract with fixed hours could also be discussed)
• Approximately 2 to 4 shifts a week, weekends and/or weekdays and holidays
• From €14,80 bruto per hour depending on experience and qualifications (plus 10.64% holiday pay and plus 8.85% holiday allowance)
• Food during your shift is provided
EMPLOYEE BENEFITS
• Complimentary Overnight Stay: get to stay at the hotel and feel the full Noblemen experience yourself.
• Excellent Review Bonus: receive a gross bonus of €20,- if your name is included in an excellent review.
• Birthday Leave: your birthday is treated as a national holiday day, like it should!
• Family & Friends Discount: your friends & family will receive a 30% discount on a stay at the hotel, you better treat them like true VIP’s!
• Referral Bonus: you will receive a gross bonus of €250,- for referring a new colleague to the team!
• High-Quality Coffee on Duty: you are welcome to serve yourself with great quality coffee while on duty, freshly brewed from our partner Bocca Coffee.
• Internal Trainings: join us in regularly organised trainings like barista trainings, wine courses and trainings on managing guest expectations!
• Team Outings: we organise two staff events per year to celebrate and bond!
QUALIFICATIONS
• Strong experience within hospitality (horeca)
• Fluent in English, other languages are a plus
• Attention to detail
• Guest oriented
• Team player