Vacatures customer support Groningen

Vacature omschrijving

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

About the job

The Safety & Security Manager will work closely together with various departments and all management level throughout the organization to ensure a safe and secure environment for our customers, co-workers and visitors. Strengthen the IKEA brand and protect our assets. Maintain an overall risk aware and control culture. Maintain compliance with internal IKEA and external legal demand.

Your assignment

• Secure that IKEA level of protection is in accordance with applicable health, safety, fire prevention, security and investigation standards in all units and with IKEA intended level of protection.
• Identify and mitigate health, safety and security risks using the Risk Management Process (e.g. Root cause, analysis, influencing factors, mitigation plans).
• Communicate, create awareness, coach and train co-workers to ensure that IKEA intended level of health, safety and known and implemented.
• Build strong relationship in the country in order to understand and support the needs from functions and to be a competent and trusted business partner.
• Develop and implement effective procedures (including country specific rules) in relation to health, safety and security.
• Conduct compliance checks and reviews on health, safety and security standards (in units relevant for the country), document them, and ensure that actions are implemented and followed up by the responsible.
• Ensure quality reporting and handling of all incidents through IRS (Incident Reporting System).
• Ensure an effective claims handling and reporting process is applied, and that claims are analysed, followed up and preventive actions are implemented.
• Proactively identify emerging risks and ensure early involvement in new initiatives and units.
• Identify talents and develop people to secure succession planning.

Your profile

• Have a Professional Safety Certificate (Jor Por).
• Intensive knowledge of relevant health, safety and security in retail business is an advantaged.
• Understand business processes and customer needs.
• Ability to conduct and document health, safety and security checks and reviews.
• Possess a high integrity, leadership, interpersonal and communication skills.

We hire based on our values. Watch the video and answer the following questions in your application.

1. Tell us about a time you strongly disagreed with your manager. What did you do to convince him or her that you were right? What ultimately happened?
2. Tell us about a time you did something wrong at work. How did you handle it and how did you address the mistake? What did you learn from this experience?