Vacatures customer support Gouda

Your responsibilities as a Sr Data Analyst will be:

• Fetch and critically analyze operational and client data;
• Present findings to the organization, management, and clients;
• Develop Power BI reporting and ensure adoption thereof;
• Support the data automation process and suggest improvements to the client's data information structure.

• 3+ years of experience in this field; you are ready to hit the ground running
• Business acumen; understanding the company's needs, empowering and enabling with data
• Solid presentation skills, able to liaise with our client's internal and external stakeholders
• Ability to take a raw data set and extract valuable insights that help optimize business processes
• Working knowledge of SQL and/or Python
• Bachelor’s degree, preferably in the field of Economics, Business, Computer Science or similar
• Fluency in English, both verbally and written

Our client works with well-known customers in the video games and technology industries to build great customer experiences. They provide omnichannel customer support in a wide variety of languages, always using the latest technologies and tools. They are not your typical contact center, you won’t find any cubicles here. They enjoy a flat hierarchy, where every team member is encouraged to bring out the best in themselves and act beyond the scope of their job description.