Vacatures customer support Dordrecht

Are you technically minded, customer-oriented and good at organising people and activities? Do you have a background in Mechanical Engineering, Marine Engineering or Chief Engineering and enjoy coordinating technical service activities?

Would you like to combine your technical knowledge with customer contact, service planning and coordinating field service engineers?

Then this could be your next career move!

Our client is an international company specialising in the design, production and maintenance of technical installations and cranes for the maritime industry. Based in the Rotterdam region, the company supports customers and projects internationally.

As a Technical Service Coordinator, you will be the central point of contact between customers, field service engineers and internal departments. You will coordinate service activities, support customers with technical questions and ensure that field engineers have everything they need to carry out their work efficiently.

This is not just an administrative planning position. A technical understanding of mechanical installations, equipment and engineering drawings is important, as you will need to understand the work being carried out and communicate effectively with customers and engineers.

• Act as the main point of contact for customers regarding service requests, technical questions and ongoing service activities.

• Coordinate and plan daily activities for field service engineers and external technicians.

• Manage incoming service requests and ensure they are followed up efficiently.

• Support the Service Manager with planning, organisation and coordination of service operations.

• Maintain close communication with customers regarding service schedules, progress, technical issues and expected completion times.

• Coordinate with field service engineers to ensure they have the necessary parts, tools, materials and technical documentation.

• Read and interpret mechanical and technical drawings to understand installations and support service activities.

• Liaise with engineering, logistics, production and other internal departments.

• Follow up on service reports, work orders, documentation and invoicing.

• Monitor ongoing service activities and proactively resolve planning or operational challenges.

• Ensure clear communication between customers, technicians and internal teams.

• Maintain strong customer relationships and ensure a high level of customer satisfaction.

We are looking for someone with a technical background who enjoys working with customers and coordinating technical activities.

You ideally have:

• A completed technical education at MBO+ or HBO level in Mechanical Engineering, Marine Engineering, Maritime Technology or a similar discipline.

• A background as a Marine Engineer, Chief Engineer, Mechanical Engineer, Service Engineer or Technical Coordinator is highly relevant.

• A good understanding of mechanical installations, machinery and technical systems.

• The ability to read and understand technical drawings and mechanical engineering documentation.

• Experience with field service, service coordination, maintenance, installations or technical project support.

• Strong communication and organisational skills.

• A customer-focused attitude and the ability to manage multiple activities simultaneously.

• The ability to communicate effectively with technicians, engineers, customers and internal departments.

• Fluent English or Dutch communication skills.

• A proactive, structured and solution-oriented working attitude.

Important: You do not necessarily need previous experience as a Service Coordinator. Candidates with a technical background in marine engineering, mechanical engineering or as a Chief Engineer who are interested in moving into a coordination and customer support role are also very welcome.

• Salary up to €4,200 gross per month, depending on experience.

• 25 holidays plus 13 additional days off.

• Pension scheme with two-thirds of the pension contribution paid by the employer.

• Travel allowance.

• One-year employment contract with the prospect of a permanent position.

• Training opportunities and professional certifications.

• International product training in Austria.

• Hybrid working possibilities: after the initial training period, you can work from home 1–2 days per week.

• The opportunity to work for an international company with a strong position in the maritime industry.

• A varied role combining technical knowledge, customer support and service coordination.

You will join a leading international company in the maritime industry, specialising in the design, production and maintenance of marine installations and cranes.

Despite its international presence, the company has a friendly, family-oriented working culture. With more than 50 colleagues, the team focuses on quality, innovation and providing excellent service to its customers.

Due to the continued growth of the service department, the company is looking for a technically minded and customer-oriented professional to strengthen its team.

Location: Rotterdam region, Netherlands.

Would you like to use your technical knowledge in a role with more customer contact, coordination and responsibility?

We would love to hear from you!

For more information or to apply confidentially, please contact:

Wenjie Yang
Email: wenjie.yang@resolvoengineering.com
Telephone: +31 10 899 8333

We look forward to hearing from you!