For our office at Arnhem, we're looking for some colleagues for 36- 40 hrs a week.

Due we're a start up in the Netherlands, there will be enough challenges and some freedom to fill in at your own discretion.

We are looking for a Call Center Representative that will be the liaison between our
company and its current and potential customers. The successful candidate will be
able to accept ownership for effectively solving customer issues, complaints and
inquiries; keeping customer satisfaction at the core of every decision and behavior.

Since our netherlands branch is not so big,we may also need you take charge of office administration role.

Tasks

Answer the Call Center hotline line call by suitable communication lauguage in daily working time.

Respond quickly (normally within 24h) and follow customer's issues or complaints for solutions, and visit customer if need.

Checking the call center emails in daily working time and feedback to customer normally within 24h.

Create the CRM tickets when receive the customer requirements or issues, and forword to and follow with the right person in team weekly in order to get the solutions and to push the completion of the issues.

Keep good communication and relationship with customers for customer satisfication.

Need to call back to customer or email to customer in time for the solution feedback.

Cooperation with other teams for support for customer and other important iob arranged by company team. (e.g., administrative tasks like managing guest reception, supporting business trips, payroll activities, procurement of office supplies and services, and HR support).

Requirements

• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Language Skill: English, Dutch, either German or French - perferred both.

Benefits

What the company offers:

25 holidays

Pension Plan

Partial travel reimbursement

Thorough onboarding and growth opportunities

Join Ananda B.V., a leader in Metalworking Machinery Manufacturing, as a Call Center Representative. Elevate your career with cutting-edge innovation and exceptional growth opportunities. Apply now and make an impact!

Ananda specializes in advanced two-wheel mobility drive systems, boasting over 20 years of expertise in mid-drive, side-mounted, and hub motors, along with controllers, sensors, and HMI. Renowned for its R&D strength and consistent quality, Ananda operates from Shanghai with extensive reach in Europe, North America, and Southeast Asia. Our latest smart platform caters to both manufacturers and riders, offering customizable eDrive solutions that define the cutting edge of mobility technology.