Who you are
You are passionate about the behaviours of the many people and the trends that influence them. You are actively curious about home furnishings and people's life at home, and can identify with the IKEA product range. To drive business growth by creating a unique image for IKEA in the many people's minds, motivates you, and you place the customer at the centre of everything we do. To think and work globally energizes you. In addition you are motivated to work agile and being open to the change. You appreciate the mix of strategic thinking and turning marketing trends into practice. You are adaptable and adjust to changing business needs and/or priorities, and driven to exceed goals. Furthermore, you have a passion to develop people and talents. You share and live the IKEA culture and values.You have a passion for Home Furnishing, Customer Centric thinking and behaviours, as well as care and empathy for people. Previous retail experience is required, and we believe you bring experience of working in a commercial role, including previous senior management experience and previous leadership of large teams or groups. You possess the ability to lead leaders at a high level, with a proven track record of developing high level leaders. In addition, you have problems solving skills and hold the ability to think, lead and act strategically. You have a proven record of successful leadership in a people-centric organization, and bring experience of leading in a changing environment. Moreover, you have the ability to drive a high volume business and the acumen to drive P&L results. You bring the ability of setting and implementing action plans and providing clear direction as well as following up goals. You have proven record of developing people and organizations. In addition, you hold proven record of consistently meeting agreed budgets and goals, and working on plans over a number of years. In order to make the most efficient use of time available you bring proven ability to prioritize and organize work and the work of others. You have the ability to communicate confidently and clearly in English, and you possess the ability to engage a receiver by creating a passion for your plans and to inspire others.
You have knowledge in following areas:
• how to drive extraordinary growth, profitability and increase customer recruitment, conversion, participation and lifetime value through unique, customer-centric membership benefits, rewards and engagement activities
• IKEA's digital strategy and transformation and how to be an ambassador for digital retailing
• how to set direction, create and manage plans, set budgets and goals, and follow up on KPIs across all channels
• how to secure growth, low cost and sustainable profitability in accordance with our overall purpose, retail direction and our financial strategy
• how to ensure high quality execution of all People processes securing performing, competent and engaged co-workers
• business and management principles involved in strategic planning, resource allocation and leadership technique
• the local market and competition in order to support innovative methods of meeting and/or exceeding business priorities.
• home furnishings
• knowledge and experience of meeting and interacting with external media
• the "IKEA Way of Working" together through interdependent leadership and cooperation with all relevant functions and stakeholders securing integration and common focus
• IKEA sustainability policies
In addition to this, you are skilled in data analysis, with an ability to direct efforts to achieve long-term business objectives. You demonstrate strong IKEA leadership skills by using sound judgements to make timely and effective decisions, and you have the ability to communicate verbally, visually and in writing in an inspirational way with an IKEA tone of voice. You possess the ability to lead and develop people and to build trust and communicate clearly with different people in various situations. You are skilled in interpersonal communications, problem-solving, with organisational skills and a highly developed service focus. You have the ability to combine working on a strategic level with acting on an operational/tactical level. Moreover, you possess the ability to influence and act based on fast-paced and perpetually changing environment. You have the ability to be an active member in the country management team contributing business insight and functional expertise in order to secure the overall performance of the country. To coach and mediate is another ability of yours, and you share your knowledge and learning, and collaborate with others while acting as a cultural ambassador.
What you'll be doing day to day
The main aim for this role is to drive extraordinary growth and brand positioning, maximising sales and encouraging an excellent shopping experience across all channels within a market, strengthening the competitive position of IKEA in a Market.In this role you will lead and develop a part of the Unit/ Store Management Team to achieve IKEA goals and standards, delivering an efficient and profitable operation in line with the IKEA Concept to secure IKEA as the best home furnishings company in the local market.
It will be important to drive an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered
You will:
Assignments specific to the role:
• direct and develop IKEA retailing in the local market and ensures alignment with the IKEA vision, IKEA business idea, human resource idea, and the INGKA Retail Direction
• strengthen competitive position through building a strong IKEA Brand position and increase customer base by growing the IKEA market share within the total market
• co-develop the Market Growth Plan, Market Commercial Plan and provide input on local priorities
• develop, lead and deliver growth, low cost and sustainable profitability in accordance with our overall purpose, retail direction and our financial strategy within the Market to maximise the growth and potential of the market P&L.
• ensure that the unit/ store works ethically and in compliance with internal regulations and external laws including legislation relating to risk, environment, health, and safety.
• partner with other Market Mgrs., the Area Mgr. And country service office to share entrepreneurial ideas and express opportunities for improvement on current ways of working
• secure competent and high-performing teams and leaders who inspire, and empower every co-worker to recognize and understand their contribution
• position the IKEA Brand as the leader in life at home in the local market by ensuring the IKEA Concept is implemented in a consistent manner in order to continually show the depth and width of the IKEA product range through relevant, affordable, functional, inspiring and sustainable home furnishing solutions in all media and channels
• represent IKEA values and nurture a strong IKEA culture that inspires co-workers to extraordinary achievements in the unit/store
Our team within IKEA
We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!