Vacatures host/hostess Den Haag

In hospitality there is never a dull moment. Are you excited about working with an international brand? The 5 star Mainport hotel Rotterdam is, combined under one roof with the 4 star DoubleTree by Hilton Rotterdam Centre, the largest hotel in Rotterdam and one of largest properties in the BeNeLux region that offer 480 rooms, 2 restaurants, bar area, room service and 1.000 m2 of banquet facilities. The hotel is located in the centre of Rotterdam, at the riverbanks of the Maas and its well-known Erasmus bridge. Due to this location all hotel rooms of this hotel offers an amazing view on the skyline and city centre of Rotterdam.

Both hotels are under transformation at the moment, whilst continue the operations, as they will be rebranded as Mainport Curio collection by Hilton and DoubleTree by Hilton Rotterdam Centre in 2024.

As a result of this rebranding you might enjoy the best of both worlds once you start working with us! You will become a part of the Hilton Family and as this property is managed by Cycas Hospitality you are also a true Cycadette. This means you will have all the benefits of the Hilton Family and all the benefits of being a Cycadette!

The administration of the Groups, Meetings and Events are handled by you, the Collections Agent. You are actively engaged in keeping track of all collections in Groups, Meeting & Events and Accounts Receivable. In your role, you are active in the entire process of collections and own tasks from contacting clients to prompt submission of information and problem resolution. You are a dedicated host and a direct link between the clients and the hotel's operational departments.

Reporting to the Director of Finance with a dotted line to the M&E Manager, you are responsible for (among other duties):

Groups, Meeting & Events

• Ensuring signed contracts are on file prior to event start
• Ensure prepayments are made in line with contract agreements and cards are available for residual function payments
• Check all function charges against function lists, external contractor invoices etc
• Checking and submitting accurate final invoices to clients within the 5-day SOP time line

O-Status & Accounts Receivable:

• Checking daily direct bills and sending out invoices to clients
• AR Aging Analysis and follow up on collection by hosting credit meetings and maintaining collections period of 30-days
• Assisting the Finance department where applicable

We are looking for a person with the following experience and skills:

• Do you have experience in a Groups/Meeting and Events position? (previous Front Office or Reservations or Accounts Receivable experience may be considered)
• Do you have experience (non-negotiable) using a PMS e.g. Opera or OnQ? (OnQ is advantageous)
• Are you enthusiastic, passionate and motivated?
• Are you accurate and detail oriented?
• Do you have an organized work style and an eye for detail?
• Do you have a good knowledge of the English language and excellent communication skills?
• Do you have a proactive sales approach towards customers?
• Do you like challenges and are you a positive and optimistic person?

What we offer you!

• An hourly wage based on Horeca CAO;
• Flexibility: you can request preferred work days and will have a 0-hour contract;
• Travel allowance (with a minimum distance of 10 km);
• Cycas smiles Reward & Celebration program;
• Hilton GO travel discount;
• All over the world 50% discount on F&B within the Hilton Family;
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities;
• Feed your wanderlust with discounts in over 8000 hotels!

Then you may just be the perfect fit for our organisation! Have you become enthusiastic and do you recognize yourself in the profile? Then we look forward to your application!