Vacatures customer support Delft

Wat is jouw rol? About Lely’s Digital Operations Center (DOC) The Digital Operations Center (DOC) is part of the Technical Service Support (TSS) department and is responsible for the technical operations of Lely’s farm management software Horizon and future digital services and solutions. The DOC provides first-class, third-level support with a strong customer focus. DOC is monitoring and reporting about the performance with innovative technology. This to ensure end-to-end secure, stable, and reliable digital services and solutions while aiming for 100% uptime. Read more about . Would you like to learn more about working at the Digital Operations Center? Then check this . Your activities In an organization rapidly growing and changing to an even larger international player, the role of a Continuous Improvement Specialist is challenging for sure. You are in the middle of the most important processes and distinguish yourself. Together with your colleagues you ensure the processes grow along with the development of Lely and the Digital Operations Center (DOC) in particular. From within the DOC Continuous Improvement team, in this role you are responsible for setting up, maintaining, implementing, and improving the processes of the Digital Operations Center, both internal processes and customer support processes. The processes used within the DOC often overlap with other teams within the Digital Farming Business Team. You work together with the colleagues within the business team to generalize the processes as much as possible to prevent rework. Further you: Will take the initiative to identify possible improvements within the operational teams and translate these into concrete actions to help them to work smarter and more efficiently. Facilitate brainstorm sessions, workshops, and reviews to gain, share and secure knowledge. Will occasionally travel both inside as well as outside Europe to build up a good relationship with colleagues and stakeholders abroad. In this dynamic role we will challenge your analytical and problem-solving capabilities and result driven approach. You stimulate innovation and find it important to motivate, involve and connect (with) your colleagues. We are looking for an inspirational and connecting personality. In this role you will report to the team lead Continuous Improvement. Wat is jouw ervaring?As a Continuous Improvement Specialist, you: Have at least a bachelor's degree and multiple years of experience with demonstrable change- or improvement projects or initiatives, including excellent stakeholder management Have excellent communication skills in English and organizational skills, including listening, presenting to a public, facilitating sessions and an open minded, pro-active attitude. Able to analyze and visualize data to use as input for improvement projects Having a Lean Six Sigma Greenbelt, knowledge of Agile processes, PRINCE2 or ITIL certifications is a plus You are currently living in the Netherlands and have a valid work permit Wat bieden wij jou?A pleasant working environment at an international family-owned business where innovation is always key. You will also benefit from: Working in an international work environment within one of the most innovative organizations in the Netherlands and the largest robot producer in Europe. Excellent employment conditions, including up to 8 weeks of vacation and a salary range between € 4000,- and € 5400,- gross per month based on your knowledge and experience, where we would like to see some room for future growth Opportunities for growth where you are in charge of your own development. Space and freedom to innovate, bring in new ideas, and undertake initiatives. We not only offer this, but we also genuinely expect it. It's up to you to come up with ideas and implement them. A team with enthusiastic, helpful colleagues, collaborating with product development, procurement, and other stakeholders. Our Lely Academy offers various training programs, such as personality training or more job-relevant training. If you want to develop yourself but it's not in the curriculum, you discuss it with your manager. The FitatLely program with our own Lely Gym. A volleyball court, basketball court, football table, and ping pong table where you can challenge your colleagues or take a break from work. Lease-a-Bike scheme to lease a new bike affordably. Additionally, enjoy the services and wide range of coffee and tea from our personal barista at the Lely Campus, who makes the tastiest cappuccinos from fresh milk, directly from our own farmer from the Lely Orbiter, for example. A healthy work-life balance with a hybrid policy where you are 60% on Campus. This is flexible and can be arranged in consultation with your manager. Prefer more t