Vacatures seo specialist Apeldoorn

Je wordt blij van klantcontact en weet om te gaan met weerstand. Je bewaart je rust ook als de situatie moeilijker wordt. In deze functie heb je naast het contact met klanten ook dagelijks contact met collega’s van andere afdelingen. We zijn specifiek op zoek naar een kandidaat die ervaring heeft in een professionele B2B Customer Succesrol en een actieve rol wil spelen in het dagelijks bewaken en door ontwikkelen van onze service management processen. Your role Context of the Position : The Customer Success team are focused on the adoption of our solutions and are proactive with our customers: In charge of customer satisfaction and commitment Responsible for the application of the "best practices" of use of our solutions Acting both as an advisor to customers and as a "voice of customers" internally at Nextlane in the implementation of changes to our products and the orchestration of our operations Your responsibilities : As a key member of our team, you'll be responsible for customer satisfaction Responsibilities: Follow-up of a portfolio of customers in the run phase. Animation of monitoring committees, decision-making and action plans necessary for the development of the relationship and the maintenance of a high level of satisfaction Ensure optimal use of Nextlane solutions and promote their adoption by our customers through proactive actions guaranteeing their understanding Ensure the right level of information, training and advice to our customers. Animate the appropriate action plans. Regular follow-up of tickets, technical requests, problems, audits, incident monitoring Coordinate in a transversal way the internal actors on the R&D, Support, Sales and Deployment side in order to align the teams on the main challenges of our customers and guarantee the execution of action plans. Presentation of the Product Roadmap, new features and management of evolution requests. Orchestration of proactive consulting approaches led by product experts in order to co-build with our customers the innovation of tomorrow Proactive management of customer satisfaction and commitment to SEO and promotion of Nextlane solutions Create customer value through usage, and foster the conditions for optimal renewal and upsell growt. Measuring success : Customer satisfaction surveys Positive impact on customer churn level Increase in the use and consumption of Nextlane products Taking customer references Facilitating the renewal of licensing agreements Your profile Experience: Between 2 and 5 years of experience as CSM. Languages: Fluent in Dutch and English. French will be a plus. Technical Skills: Proven experience in Cloud/SaaS and On-Premise contexts, and customer management issues in complex and evolving technology environments Ability to analyze and quickly arbitrate Good communication and presentation skills. Ability to synthesize. Clarity and conciseness Know how to build trusting and quality relationships with customers and internal teams Capacity to coordinate and orchestrate cross-department initiatives Solve complex problems and maneuver in ambiguous situations Interpersonal skills: Customer sense, Empathy Ability to argue and convince Cross-Collaboration Customer Orientation Pragmatism and building win-win relationships with customers What we offer We value flexibility and trust within our corporate culture, offering benefits that reflect our commitment to our teams: Possibility to telework up to 2 days a week Pension Premium contribution 29 vacation days of which 5 fall under sickness leave policy. In case of sickness maximum 2 days per case and maximum 5 days per year will be deducted from the balance. About NextLane As the European market leader, NEXTLANE develops and delivers digital solutions for the automotive industry by connecting the systems of manufacturers and dealers. We develop integrated end-to-end software and digital solutions that digitize and simplify the entire automotive customer journey. Our mission is to empower our clients to boost their business operations and optimize their customer experience through innovative solutions. Our comprehensive software suite revolutionizes every aspect of new and used vehicle sales and management. What does it mean to work at Nextlane? Join a fast-growing company, where you can work on new and ambitious projects. International and multicultural environment. Collaboration between colleagues. Your new job opportunity via JouwICTvacature NextLane partners with JouwICTvacature to create promising opportunities for professionals. They understand the importance of a work environment where individuals feel valued, face challenges, find opportunities for growth, and where both growth prospects and a positive workplace are crucial. By applying through JouwICTvacature, you gain direct access to their extensive network of employers. Your application goes straight to us — JouwICTvacature then offers assistance with introductions, provides valuable background information, guides you through your career journey, prepares you for interviews, and supports you during negotiations to realize your next career move. All of these services are provided to you completely free of charge and without any obligations. Are you interested in the above vacancy? NextLane is looking forward to receive your application By clicking on the 'apply' button in this job listing, you'll be directed to the original posting where you can take a few effortless steps to submit your application for Customer Succes Specialist.