Vacatures interaction designer Amsterdam

We are seeking an enthusiastic candidate to join our team and shape the future of Conversational AI at ABN AMRO. Thousands of customers interact with ABN AMRO on a weekly basis, and we strive to ensure these conversations are resolved effectively and seamlessly. 

As a Full-Stack Software Developer, you will build and maintain our Conversational AI platform by integrating various ABN AMRO services and AI solutions to enhance customer service experiences through Chatbot Anna, Conversational IVR, and LLM-based Advisor Assist.

At Team Advanced Conversational Engagement, part of the Customer Interaction Domain, we maintain and innovate our conversational bot, interactive voice response (IVR) systems, and internal Advisor Assist tools.

Within the Platform team, you will be responsible for maintaining, enhancing, and innovating our Conversational AI Platform to support new features, ABN AMRO service integrations, and developments in the realm of Generative AI.

Key Subject Areas:

• Working on ABN AMRO service integrations for conversational solutions.
• Enhancing platform tooling, including labeling and data annotation.
• Expanding features for our Advisor Assist tooling.
   

Key Responsibilities:

• Build and maintain applications within the scope of the Platform team.
• Support the refinement and solution of features and projects.
• Coach and guide junior developers.

You will be part of a multidisciplinary scrum team that owns products with end-to-end responsibility. Within our extended team of approximately 50 colleagues, you will collaborate closely with other developers, data scientists, data engineers, UX designers, content writers, and business analysts to achieve common goals.

Must have:

• Professional Experience: Minimum of 5 years of experience in a professional IT environment, demonstrating a robust and versatile skill set.
• Technical Proficiency: Strong programming skills with NodeJS, Azure, Kubernetes, and Docker.

• Excellent salary
• The opportunity to be the best you can be, with lots of room to grow both personally and professionally
• Flexible working hours and the option for hybrid working
• 25 vacation days based on 40 hours (with an optional 14 days extra)
• The opportunity to pro-actively work on your vitality and fitness
• A supplementary Benefit Budget of 11%, which you can spend on additional fringe benefits
• A Personal Development budget of EUR 1.000 per year
• An annual public transportation pass or travel budget, depending on the role
• A solid pension plan

Do you have the right profile, and are you interested? Apply! We look forward to getting to know you.

For more information about the vacancy please contact Manon Paape via: manon.paape@nl.abnamro.com

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.