Vacature omschrijving
Job ID: 279413
Publicatiedatum: 21/02/2025
Who you are
• 5 years of finish carpentry, other carpentry, or kitchen installation experience.
• Minimum of 2 years in a lead installation/Supervision role.
• Previous leadership/supervisory experience.
• A plus: Project management experience.
• Must have a valid driver's license, current auto insurance, and reliable transportation.
• Basic understanding of the sales, logistics and customer service process.
• Excellent understanding of residential and commercial renovation.
• Local installation market understanding.
• Excellent interpersonal and management skills.
• Excellent verbal and written communication skills.
• Detail oriented and works with a high degree of accuracy.
• Ability to analyze situations and identify ways to improve efficiency.
• Ability to multitask and meet changing deadlines.
• Ability to articulate ideas clearly and concisely in a variety of settings.
• Demonstrate persistence, overcomes obstacles, and strives to improve skills and achieve goals.
• Aptitude for technology; ability to use computer, tablet, variety of software and applications.
Your responsibilities
• Supervises and directs the daily operations of the Installation teams, either internal or external. Ensures that the teams efficiently perform and complete the product installation according to directions and consistent with IKEA standards.
• Addresses and resolves service quality issues and customer concerns directly with customers, in a timely manner.
• Participates to the elaboration and manages the execution of the national kitchen and bathroom installation programs for the assigned area. Ensures the achievement of sales, margin, close rate, and profitability goals. Provides insight and recommendations to national management on trends, practices, and industry forces to troubleshoot issues and improve business productivity and resilience.
• In accordance with the required installation capacity, recruits, selects, trains and retains third-party service providers by relationship building (e.g., digital, cold calling, relationship development, etc.).
• Manages the relationship and performance of the service provider network through direct interaction with the service providers and the Operations Support team.
• Oversees all service quality issues through regular interaction including site inspections, audits, service provider meetings, and reviewing customer satisfaction metrics to ensure IKS quality standards are met.
• Develop strong business relationships with IKEA store teams within the market, including managers and co-workers.
• Establishes and contribute to a feedback loop between Planning & Sales, Operations Support and Field Teams.
Together as a team
We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!
WHY YOU WILL LOVE US
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
The starting rate/salary for this position ranges from $ 70 800 to $ 106 200 and will be based on relevant work experience.
P.S. In the IKEA world, this position is officially referred to as Remote Resolutions Manager
Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
The starting rate/ salary for this position ranges from 70,800 CAD to 106,200 CAD and will be based on relevant work experience.
Salarisomschrijving
Het salaris bedraagt €70800 - €106200