Key Duties and Responsibilities
- Effective account management of key corporate accounts, ensuring the hotels capitalise on all opportunities from these existing accounts.
- Source and win new business from the local corporate markets.
- Identify new global RFP opportunities and submit strong business cases for your hotel.
- Represent the hotels at sales team meetings, internal & external customer led events as appropriate.
- Adoption of all available tools to support efficient ways of working including CRM, BI Tool, Market Intelligence Tools and Solver
Customer Facing- Owned Segments
- Develop and nurture relationships for the hotels with key national & global clients through ongoing account management.
- Collaborate with DOS on a proactive sales strategy to generate new business and accounts for all hotels.
- To participate fully in all sales activities including telesales, sales calls, corporate entertaining, fam trips, social events, and overseas sales trips, as necessary.
- Identification and management of new opportunities in your market in line with hotel strategy and across the wider Dalata portfolio.
- Collaborate with Account Management Team to nurture existing, and secure new opportunities following the Dalata sales process.
Planning & Forecasting
- Collaborate with the Revenue Manager & General Manager on rate strategy, forecasting for owned segments and identifying & analysing opportunities to ensure they fit with the hotels business strategy.
- Undertake monthly corporate tracking of corporate accounts in the hotels to monitor production and more importantly to identify any decreases and take necessary action to remedy.
- Analysis of GDS production reports & market intelligence information to develop this business channel for the hotels.
- Timely production of monthly & ad hoc reports.
- Execute actions from quarterly sales activity plans to support business needs.
Meetings & Events – in conjunction with the M&E team
- Focus on driving meeting & conference business for the hotel.
- Develop and nurture client relationships for the hotels within the conference segment through conference agencies national and international.
- Input to the hotels pricing strategy and forecasting with the M&E Sales Manager and wider commercial team.
- Minimum 2 years’ experience working within a similar position in hotels
- Effective communicator
- Be commercially aware with strong analytical skills, be able to understand key business indicators and competitive trends
- Excellent organisation and planning skills
- Ability to develop and build long lasting relationships through account management, and promote cross selling into Dalata hotel group
- Experience of working with global clients & agencies
- Sales focused and results driven
- Knowledge of the Amsterdam market is essential