Operational Manager KYC

DFC Execution Lead - Specialised Corporate Banking Unit 3

NJM Titel: Business Lead III (DFC) - Corporate Banking Unit 3
Hay Level: 13
Standplaats: Amersfoort; teams in Amersfoort, Rotterdam en Zwolle

Detecting Financial Crime (DFC) is the 1LOD center of expertise in the field of financial economic crime (FEC). The world is changing rapidly, and our role is evolving with it. From our purpose 'banking for better, for generations to come,' we are committed to a sustainable, stable, and safe financial system. Detecting financial crime is high on our agenda. This is nothing new to you, as you read the newspaper. You are socially involved, have integrity, and are curious. You strive for what is right for customers, society, and the bank. That's what you aim for.

Within DFC, we have consolidated all activities related to combating money laundering, terrorism financing, and corruption. By pooling knowledge, expertise, and strengths, we are better able to prevent financial crime and address new developments. Advancing technology is both an opportunity and a threat. Not only can it improve our detection work, but it also makes organized crime increasingly sophisticated. 'Detecting Financial Crime' is therefore an ongoing process that demands the utmost of our expertise and alertness day in and day out.

The function falls under the MT DFC member Execution Client Specialised. This unit, together with Execution Client Generic, forms the two operational pillars in the DFC organization.

These two departments are jointly responsible for executing the KYC, TM, and Sanctions processes and mitigating FEC risks within the KYC/CDD domain. The focus in the execution of activities is on expertise, with dossiers handled by teams with either generic or specialized expertise. The division is as follows: 
• Generic expertise teams: comparable customer populations with a variety of risk triggers, requiring a broader focus and expertise. These dossiers are managed in Expertise Client Generic (ECG). 
• Specialized expertise teams: dossiers focused on a specific sector, trigger, or service model, requiring specific expertise. These dossiers are managed in Expertise Client Specialised (ECS).

Corporate Banking Unit 3 
As Execution Lead Corporate Banking Unit 3, you are ultimately responsible for one of the two Units that execute all Client Life Cycle processes (EDR, PR, and NCTO) for customers in several specialized sectors of Corporate Banking of ABN AMRO and our subsidiary ABF NL.

Department activities: 
• The specialized sectors include Shipping, Short Sea, New Energies, Manufacturing & Mobility, Transport & Logistics, Food & Agri, Retail & Construction and subsidiary ABF NL. 
• Ultimately responsible for ensuring consistent execution of the CLC processes of the aforementioned sectors of CB and ABF NL within applicable control limits and performance agreements both quantitatively and qualitatively; 
• Reporting and escalation of unusual transactions to the FIU; 
• Proactively sharing improvement proposals for process and way of working; 
• The department works closely with other departments within the organization, including other business units within DFC execution, the Client Units, Subs & Countries, and Compliance.

Position in the organization: 
• Reports to Head of MT DFC Execution Client Specialised 
• Direct reports: Between 100 - 125 FTE

Way of working within Execution
Empowerment The KYC analyst teams are responsible for achieving their objectives (quality and quantity) and timely handling of dossiers with the right quality. Team members have the mandate and decision-making authority to shape their work and achieve objectives within established frameworks and goals (HOW). They do this together. The Execution Lead sets the frameworks and objectives (WHAT). More information on Empowerment can be found on DFC Sharepoint.
 

The support team
In our empowered way of working, an Execution lead doesn't have a formal MT. The teams under the responsibility of the Execution Lead are supported by the support team. This support team aims to facilitate colleagues and enable them to take responsibility for achieving the goals and how they are realized. The support team consists of various roles: the Team Coach (supports team dynamics, a good performance dialogue, and team maturity), the FEC Expert (the content expert), and the People Coach (coaches the individual; conducts T&B dialogues and frequent one-on-ones) and is hierarchically positioned outside the unit of the Execution Lead. They support multiple teams and can use their expertise to help teams improve every day. Giving trust is important, and team members taking ownership and responsibility are central. If teams don't act within the behavioral and performance frameworks set by the Execution Lead, the support team or Execution Lead steps in to support colleagues or teams to act within the framework. As Execution Lead, you stand for your teams, set the objectives based on the DFC Strategy, and make them concrete by attaching KPIs that apply to all teams within your unit. You also encourage Empowerment in the teams and make optimal use of the support team to achieve our KPIs.

Main responsibilities: 
• You stand for your teams and embody the three DFC pillars: execution power, expertise-driven, and passionate people, ensuring our common goal is central; 
• You are responsible for the KPIs on performance and quality of your unit; 
• You translate the DFC strategy into concrete KPIs for your unit and align these with other Execution Leads/MT DFC and, of course, the teams in your unit; 
• You frequently discuss these KPIs, SLAs, and, where necessary, escalations within your unit; 
• You are attentive and responsible for the job satisfaction and engagement of employees in your unit; 
• You encourage end-to-end collaboration within your unit and the chain and generate improvement ideas that can lead to process efficiencies; 
• You assist with any escalations within your unit if necessary; 
• You ensure that teams perform optimally and achieve the set objectives; 
• You are a role model in behavior and represent our culture based on our core values of Courage, Care, and Collaboration.

Main challenges and tasks: 
• You demonstrate leadership; you motivate and inspire the more than 100 analysts in your team to achieve our KPIs on quality and quantity;
 • You are a connector and can clearly determine direction within the unit and toward stakeholders; 
• You collaborate in the chain with fellow Execution leads within Generic/Specialised and contribute to the common vision, mission, and strategy of DFC; 
• You can conduct a constructive and sharp performance dialogue; 
• You create an empowered environment where our employees can work optimally and develop themselves.

Key stakeholders and committees: 
The key stakeholders are the other Execution Leads within DFC Execution, the Client Units, DFC Central departments, Compliance, Team & People Coaches, and the FEC Experts.

Consultation structure: 
• Support team consultation consisting of Team Coaches, FEC Experts, and People Coaches of the respective Unit; 
• Attend and steer through the Circles in your unit (quality, quantity, People & Onboarding, Planning); 
• Performance Dialogue with Client Unit & subsidiaries;
• Weekly MT Execution Client Specialised; 
• Weekly Performance Dialogue with Head of ECS and MT ECS members who are part of your chain.
 

Required skills and qualifications:
Education 
• Master's degree work and thinking level 
• Must be proficient in both Dutch and English
Experience 
• At least 15 years of work experience in financial services area; 
• At least 5 years of management experience;
• Extensive experience in the field of FEC, preferably in the corporate banking environment; 
• Experience in an 'empowered' working environment is a plus.
Knowledge 
• Strategy and policy-making; 
• Knowledge of stakeholder management and de-escalation; 
• Deep knowledge of the FEC chain and domain - preference for CB.

Vision and personal skills
• Provides trust; 
• Creates a vision on KYC for Corporate Banking and its place within the organization and society;
• Ownership and makes the team jointly responsible for how they will achieve the goals; 
• Customer focus; 
• Execution power; 
• Motivates and inspires to achieve goals together; 
• Encourages collaboration and ensures a healthy team (work pressure, work/life balance); 
• Coaching; 
• Change-oriented; 
• Role model and visibility for their team in attitude and behavior; 
• Aware of the team's place within the entire (FEC) chain.
 

• The gross monthly salary  (min. Eur. 7.896 - max. Eur. 11.279) is based on a 36-hour work week, including vacation pay and benefit budget. A 40-hour work week is also possible. Salary determination and salary level is based on the knowledge, experience and potential you bring. 
• The benefit budget amounts to 11% of your salary. If you don't make any purchases or reservations in the Benefit Shop in a month, you receive one-twelfth of your benefit budget for that month. 
• Five weeks of vacation per year. You have the option to purchase four additional weeks annually. 
• Personal Development Budget of €1,000 per year. This amount can be saved up to €3,000. 
• Possibility to work from home (in consultation with your team and depending on your role). 
• An annual public transport pass with free travel throughout the Netherlands. 
• An excellent pension scheme.

Interested? We would love to hear from you! Contact Lidewijde Koot (Head of Execution Client Specialised) in case of questions or for more information.

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.