Strategic Account Manager

Position:
Strategic Account Manager

Job Description:

WHO WE ARE:

Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.

Find more information about us on our page: Effectieve IT- en cloudoplossingen | Arrow Nederland

And watching the following video: How we guide innovation Five Years Out

The Strategic Account Manager plays a pivotal role in driving sales growth and managing key customer relationships within the assigned sales territory. The role focuses on defining critical markets, identifying new customer opportunities, and executing strategic plans to build a strong foundation for solution selling. The Strategic Account Manager will collaborate with internal teams, customers, and suppliers to ensure customer satisfaction and deliver value-added services such as supply chain management and full life-cycle programs.

Key Responsibilities:

Account Strategy Development and Management:

• Identify critical markets and new customer opportunities within the assigned sales territory.
• Develop and execute strategic plans for all assigned accounts, incorporating an in-depth understanding of Arrow's key supplier offerings.
• Establish and nurture key relationships to promote solution selling and grow account sales.

Customer Relationship Management:

• Build and maintain strong relationships with customer contacts responsible for design opportunities and addressing existing business challenges.
• Ensure customer satisfaction by providing exceptional support in areas such as supply chain management, demand creation, and technical solutions.
• Lead regular Quarterly Business Reviews (QBRs) with major customers to unlock additional sales opportunities

Sales and Marketing Execution:

• Promote and sell the value-add services, supply chain solutions, and life cycle programs offered by Arrow.
• Utilize sales tracking systems such as SalesForce.com to manage pipeline, forecast, and performance metrics.
• Collaborate with key suppliers to develop and deliver tailored solutions that meet customer needs.

Internal Reporting and Collaboration:

• Prepare comprehensive internal Quarterly Business Reviews (iQBR) that outline strategic plans, sales growth opportunities, and customer service improvements.
• Act as a resource for less experienced colleagues, providing guidance and expertise on sales strategies and processes.

Required qualifications:

• Experience interacting with IT customers
• Experience in answering RFPs (requests for proposal)
• Fluency in Dutch in speaking and writing
• Driver's license and availability for business travel
• Extensive understanding of pricing programs, models, and solution selling within the IT industry.
• Proficiency in sales tracking systems, such as SalesForce
• Demonstrated ability to create and implement strategic account plans.
• Exceptional communication, presentation, and relationship-building skills.

What is in it for you?

• Attractive employee compensation package - salary consists of base and variable compensation
• Reliable & trusting work environment
• Cooperative team with flat structures and communication
• Professional and personal development

Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.

Do you see yourself as our future colleague? If yes - send us your application.

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Location:
NL-Houten, Netherlands (Kromme Schaft)

Time Type:
Full time

Job Category:
Sales