Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.
Are you ready?
Because we are looking for a Front Office Manager!
Your MINDSET:
Confidence, energy and cleverness;
A hands-on mentality, positive attitude and pro-activism;
A problem-solver who likes to take on challenges;
An inspirational leader that brings the guest experience to the next level;
A true host, which means being a receptionist and concierge: all things to everyone;
A leader and natural motivator with a good portion of personality;
A living and breathing example of how to make the guests’ stay personalized and memorable.
What does the ROLE entail?
Supervising, coaching, counseling and training the Front Office team to reflect our service standards and procedures (including how to greet guests and courteously solve guest requests);
Ensuring all operations and cash handling are done per policies and procedures;
Verifying that accurate room status information is maintained and properly communicated;
Performing all Front Office operational tasks as needed, to facilitate service and show presence;
Analyzing, investigating, resolving and documenting all guest complaints;
Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;
Coordinating reports from guests regarding rooms requiring urgent maintenance;
Preparing schedules, wages and attendance lists;
Actively participating in the selection of Front Office employees.
What’s in it for YOU?
A great place to work in lovely Amsterdam East;
12 free nights at Hyatt hotels globally every year;
A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
Other work perks e.g. Training opportunities, career planning, discounts all over the world and social activities;
An entry to Hyatt, a place where we care for people so they can be their best;
International working experience with future international transfer happily facilitated.
Your EXPERIENCE:
You are currently a Front Office Manager or have at least 2 years of experience working as Assistant Front Office Manager, alongside encompassing knowledge of Front Office operations and administration;
Experience working in 5* hotels;
You have great leadership skills; experience leading large teams (10 Front Office colleagues and more)
A relevant degree in Hospitality or Tourism Management, or equivalent experience;
Very familiar with Amsterdam and everything she has to offer;
Encouraging, motivating and reassuring;
Great language and communication skills in English and (preferably) in Dutch;
You do not hold back from all front desk related administrative tasks, projects and responsibilities.
Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).
Are WE what YOU are looking for?
If the answer is YES, then please send us your CV and all the reasons why WE are what YOU are looking for!