Support assistant - Studentenwerk bij Bitvavo

Bitvavo is a leading platform in the digital asset market, located in the heart of Amsterdam. It combines ease of use with security and innovation, attracting both newcomers and experienced traders. With a mission to bridge the gap between traditional money and digital assets, Bitvavo is committed to excellent customer service and a secure trading experience.The team behind Bitvavo, consisting of ambitious (young) experts, is a professional yet fun group of people that could be the kickstart to your crypto career. Don't keep waiting, get in touch!

Studenten gezocht

As a support assistant at Bitvavo, you navigate the dynamic world of digital currencies and the regulations surrounding them like no other. You handle a wide range of customer inquiries-from technical issues to security questions-initially via email and later also via chat or phone. Within the support team, you ensure compliance with all regulations and contribute to the continuous improvement of the app!Have you noticed that the same question keeps coming up? Identify these patterns! With your proactive attitude, you know exactly how to take customer support to the next level and actively provide feedback to the product development team.Ready to dive into blockchain and digital currencies while getting yourself hyped and educated for your own crypto journey? Then start working at Bitvavo and become a student& crypto expert!

• You are an HBO or university student with at least 12 months left in your studies;
• You speak and write German at C2 level and are fluent in Dutch and English;
• You are a natural born problem solver who quickly assesses situations and takes action;
• You have an interest in crypto, technology, and are familiar with the digital asset market;
• You are social, stress-resistant, and focused on finding solutions.