What do we offer you?
· Good salary, depending on experience & knowledge
· 25 holiday days
· Travel allowance
· Company telephone
· Hilton’s worldwide Friend & Family travel discount
· All over the world 50% discount on F&B within the Hilton Family
· Complementary stay after probation period
· A fun, spirited workplace where we put people at the heart of everything and our colleagues get to be their true self!
· The best project you will ever work on is you! So let us help you grow with our guidance, training, and career possibilities
Job wise you are expected to:
With your experience, I don’t think I have to explain how your day will look like.. But hereby some highlights of what Motto finds important.
· Be your authentic self. More friendly & less formal.
· Train the team and help them grow. Be a role model and ask for training courses if you think this will help them.
· Maximise room sales, increase room revenue by supervising effectiveness of room category upselling.
· “Read the room”, know what a guest would need. Train the team in extraordinary guest service!
· Check the incoming invoices for your department
· Monthly create outgoing invoices for individual guests that have an account with us.
· Double check if the processes are still as per brand standard and if they are still to your liking.
· Make sure we reach our Hilton honors goals and our online review Goal!
· Be a team player and create a nice team spirit between everyone! Plan team outages and team meetings.
· Make sure you have control of the quality and execution of your team
· In control of the safety of your team and hotel guests
· Financial control of your department (guest invoices/ billings, cashier, team budget and department expenses)
· Performing assessment/ performance reviews every year and half year.
· End responsible of the complaint handling
· Celebrate success & drive review scores!
· End responsible of the rota of the front office department, manage overtime and holidays
· Point of contact for external parties like: outsourced night company, bike rental company, taxi, local cool stuff etc.
· Monthly review of departmental costs & incomes.
· recruit and select new associates