Customer service supervisor

Vacature omschrijving

Job ID: 278183

Publicatiedatum: 19/02/2025

Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. What you need to know Working at IKEA has its benefits and rewards: • $29.71 base hourly pay rate • Above award rates and penalty rates (including Sunday and Public Holidays) • 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Bonus programme (where eligible) • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) Additional Information: • This role is Permanent Full-time, 76hrs/fortnight • The internal job title for this role is Customer Coordinator. • This role requires availability to work a spread of hours from 8:30am - 9:00pm weekdays and alternating weekends. RECRUITMENT PROCESS AND KEY DATES • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process. • If your application is progressed, you will be invited to attend an in-person interview with the hiring team. • If you are successful for this role, you will be required to attend a 2-day Welcome induction. About this work area As Customer Service Supervisor your responsibilities will include, but are not limited to: • Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us. • Supervising the daily operation of the team to ensure a positive customer journey. • Liaising with leaders and providing feedback on daily areas of team performance and functional activities. • Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed. • Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey. • Deliver training programs and workshops and provide co-workers with one-on-one support to secure competence, development and the achievement of learning objectives and department related goals. • Recording information accurately in the relevant systems to make improvements to the customers' future shopping experiences. As a Customer Service Supervisor, you are or have: • Looking to develop and grow within the business and take pride in your own development. • Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all our customers. • Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers, and business. • Have exceptional attention to detail, problem solving, process improvement skills and able to remain calm and assertive under pressure. • Previous supervisory experience in a fast-paced, customer service orientated environment is desirable. • Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder and customer management. • Proficient computer skills and an ability to learn about all technical aspects of the IKEA IT systems and tools. We need people like you At IKEA, work is so much more than a job. Come join us!