Vacature omschrijving
Job ID: 277840
Publicatiedatum: 18/02/2025
Why we will love you
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
You'll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.
• Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint.
• Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans.
• Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach.
• Integrating customer insight and feedback into key decision-making processes.
• Presenting learnings and insights at store meetings and forums.
JOB TYPE: Permanent, Full Time
BENEFITS ELIGIBLE: Yes
HOURS: HL4 (38-40 hrs/wk) Open Availability required.
The hourly pay range for this role is $19.57 - $27.83
*Generous paid time off, holiday and sick time
*WiselyPay - get earned wages up to two days early
*Paid parental leave (up to 16 weeks)
*KinderCare tuition discount
*Retirement and bonus plans
*Co-worker discount, meal deal, and referral bonus
*Pet insurance program
*Education assistance and learning programs
*Safety shoe reimbursement
*24/7 telehealth visits
*Dental and vision plans
*Medical and Rx plans (must work min. 20 hrs/wk)
*A fun and inclusive work environment
QUALIFICATIONS
2 years of experience working with multichannel customer journeys and customer support
Previous retail experience
Experience analyzing, planning and measuring performance
Salarisomschrijving
Het salaris bedraagt €19.57 - €27.83