Account support specialist

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

As an Account Support Specialist, you and your colleagues support the back office by processing and resolving incoming service requests in the ticket system. These requests may involve purchasing devices and accessories, addressing delivery inquiries, collaborating with Vodafone co-workers on inventory reports, and more. If you are seeking a position with diverse tasks and the ability to make a meaningful impact, this is the job for you.

You collaborate with Project Managers, Process Owners, Operations departments in our warehouses, Vodafone customer service, and various carriers and suppliers. Communication primarily takes place via email in English, while internal discussions occur either in the office or through Teams. Your contributions can make a significant difference by helping colleagues identify bottlenecks and enhance processes.

You will be part of a team comprising 12 other Account Support Specialists and the Manager of Account Support, stationed in Waalwijk. The team operates in a hybrid manner, alternating between working from home and the office.

WHAT ARE YOU GOING TO DO?

• Proactively identify and propose improvements in our services;
• Respond to customer and colleague inquiries regarding order processing, backorders, shipments, and returns via email;
• Manage inventory and contribute to the purchasing process;
• Assist in shipment investigations;
• Generate reports using data from various systems and communicate relevant information to stakeholders.

WHAT ARE WE LOOKING FOR?

• Completion of a degree at MBO level 4;
• Proficiency in working with multiple systems and advanced Excel skills;
• Initiative-taking, situational awareness, and strong teamwork;
• Proficient English language skills in both speaking and writing;
• Full-time availability during office hours is preferred.

WHAT DO WE HAVE TO OFFER?

At CEVA Logistics, we have plenty of opportunities to make the most of yourself and your career. This role can be the first of a broad career path within our organization. Due to the different logistics solutions we offer, there is always a challenging role for you within the organization.

Besides a dynamic environment in which we achieve our goals together at a high pace and in a result-oriented way, we offer room for fun, connection and flexibility.

Also good to know:

• Opportunities to further develop yourself through courses and training, through the CEVA Academy. The possibilities als include studying alongside your work.

A Certificate of Good Conduct (VOG) application and a personality questionnaire are part of the application process.

YOUR FUTURE 

At CEVA Logistics, our people are the heartbeat of the organization, our strength. Within our international organization, we work for our favorite brands such as bol., Zalando, and de Bijenkorf. We are constantly innovating and giving you the space to bring out the best in yourself. Together, we grow! We provide a work environment that values integrity and trust that you are resourceful, work with an entrepreneurial spirit, and pioneer with creative ideas. Collaboration and respect for each other are essential in our organization, and a positive atmosphere is the foundation.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.