Client support officer

Client Support Officer Corporate banking

• Hybride
• Utrecht (NL)
• € 3.179 - € 4.540 (schaal 07)
• 36 uur
• Fulltime

This is what we offer you

• Gross monthly salary between EUR 3,179 and EUR 4,540 (scale 07) for a 36 hour week
• Thirteenth month's salary and 8% holiday allowance
• 10% Employee Benefit Budget
• EUR 1,400 development budget per year
• Hybrid working: balance between home and office work (possible for most roles)
• A pension, for which you can set the maximum amount of your personal contribution

View all our benefits.

Can you imagine, supporting the lending process, handling data and making impact by independently providing customized advice and support to one of the various client teams.

You and your job

As a Client Support Officer you make a contribution by providing advice to Relationship Managers concerning system possibilities and managing and accounting risks. You support the business in the implementation of lending transactions. They have all the information and knowledge which is needed to service the Wholesale & Rural Europe, Africa & Asia clients and internal stakeholders. The outstanding position is in one of the sector teams servicing for example the Food and Agri, Energy Transition, Construction & Real Estate, or Project Finance clients.

Fine working relationship

• Within the Client Support team with 60 colleagues;
• Together with 10-15 direct colleagues;
• Great diversity in nationality, gender, and religions;
• 36 hours per week.

Work and pleasure

"Working as a Client Support Officer offers you the opportunity to work in a dynamic environment, together with many young, fun and ambitious colleagues. You will be working for the most interesting clients. Timelines are short compared to most business lines and your learning curve will be steep."

An average working day

Are you curious about what would be on your to-do list on an average working day? For instance monitor and deliver daily insights on client positions (limits/utilization). Serve as the primary contact for internal partners on process issues, resolving complaints and providing answers. Ensure accurate reflection of customer agreements in legal documentation within our banking systems. Act as the bridge between front- and back-office for information sharing. Contribute to the department's change agenda by assisting with system implementations and suggesting improvements to enhance efficiency.

Together we achieve more together than alone

We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Client Support  Wholesale & Rural Europe, Africa & Asia.

At Rabobank, our clients always come first. We strive for high customer satisfaction, seamless digital services, and deeper relationships. We embed sustainability in everything we do, daring to make a difference for the world. Balanced growth is key, focusing on operational excellence, efficiency, risk awareness, and regulatory compliance. Rabobank is a great place to be, where we make a meaningful impact for customers and society, and inspire our employees to grow, learn, and take responsibility.

Your future colleagues are looking forward to working with you. They will be glad of your help to advice relationship managers on system capabilities and managing and accounting for associated risks. Working together is the way we work; as 1 supportive and caring Rabobank team. Talking of Rabobank: We are a Dutch bank that operates in 38 countries for over 9,500,000 customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business.

You and your talent

• Professional and intellectual ability on university/higher educational level;
• You have banking or financial work experience;
• Minimum 1 year of corporate customer support/client facing experience;
• Fluent written and verbal communication in English is required;
• Experience in the analysis of corporate customers and managing deal processes is preferred;
• Knowledge and/or affinity in the areas of lending, structuring complex financing, credit risk management and loan documentation;
• You have an A1/A2 level in Dutch and want to improve it;
• You have a strong analytical capacity, are pro-active and have a hands-on mentality with a focus to act as one team and to support and offer the best service to our customers.

You & the Application Process

Still unsure? Find it exciting to apply? No need to worry. We look forward to receiving your response to this Client Support Officer vacancy at Rabobank. The closing date for this vacancy is 03-03-2025.

Additionally, you might like to know:

For this position, we do not ask for a motivation letter. Instead, we ask you to answer the following 3 questions, which you can upload alongside your CV. Pay sufficient attention to answering these questions and explaining your answers. You may draw from your work, volunteer work, education, private life, etc. Use a maximum of 200 words per answer and provide no more than 2 examples. Here are the questions:

1. Can you provide an example of a difficult customer situation you resolved? How did you approach it?

2. Can you provide an example of a situation where you had to collaborate but faced resistance? How did you turn it around?

3. What does a good workday look like for you? What do you need from your team and manager to have a good workday?

• We may hold the interviews through a video call or in person at our Utrecht office;
• Responses without a CV or motivation letter will not be considered;
• An individual assessment may be part of the application process;

• You hold a valid living and working permit for the Netherlands;

• Answers to frequently asked questions can be found at rabobank.jobs/nl/veelgestelde-vragen;
• A security check is part of the process;
• We respect your privacy;
• #LI-LB1

https://www.rabobank.com