Customer service team leader (returns and resolutions)

Customer Service Team Leader (Returns and Resolutions)

Vacature omschrijving

JOB TYPE - Regular, Full-time, Hourly Team Leader; In Location, Onsite; Retail, Supervisor, People and Business Management, Home Furnishing; Customer Services, Customer Operations, Returns, After Sales, Order Resolutions

What you'll be doing day to day

Leading and inspiring the Customer Care team to provide a seamless and positive experience for exchanges, returns and resolutions.

• Building emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same.
• Proactively collaborating with other functions to identify the root causes of customer issues.
• Ensuring the Customer Care team and Recovery team are collaborating on speedy and accurate logging of customer issues, returns and recall processing.
• Leading and contributing to store meetings and forums.
• Building and maintaining a Customer Care team and ensuring they have the tools to succeed and progress in their IKEA careers.

What you'll need to have

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

QUALIFICATIONS

3 Years of experience leading a customer service team, preferably in a retail environment.
Experience with problem solving and conflict handling techniques
Experience planning, driving output and measuring performance