Customer services team leader

Vacature omschrijving

IKEA Oxford Street are looking to welcome a Customer Services Team Leader. In IKEA, we call this a Customer Relations Team Leader. Join our team as a Customer Relations Team Leader, where you'll lead and inspire a dynamic team to deliver exceptional customer service and efficient cash office operations. With your strong background in customer service and leadership skills, you'll ensure smooth operations, promptly address customer issues, and foster a positive team environment. If you're passionate about enhancing customer satisfaction and driving operational excellence, we want to hear from you!

WHAT WE OFFER

• The Start Date of employment will be: March 2025
• Competitive starting salary of £29,830 per annum, based on competence and experience.
• 39 Hours working 5 days per week including alternative weekends off.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount & discount portal helping you save £100's on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• iBenefits - Rewards & discount portal.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks.

WHAT YOU'LL NEED TO HAVE

• Actively promotes the IKEA culture by focusing on togetherness, simplicity, continuous improvement, cost consciousness, and delegating responsibility.
• Readily available to help and support colleagues when needed, and works with other functions to continuously improve the shopping experience for customers, driving sustained long-term profitability.
• Values and learns from colleagues' different ways of working, understanding that the team is most effective when working together and amplifying each other's efforts.
• Keeps colleagues informed so they can perform their roles effectively, and takes responsibility for personal development, seeking support from the manager to improve competence.
• Prior experience in Cash Office and Customer Service is preferable, but not essential.

WHAT YOU'LL BE DOING DAY TO DAY

• Ensures customers consistently enjoy a positive and successful shopping experience by maintaining areas of responsibility in excellent condition, keeping work areas efficiently equipped during trading hours, and ensuring co-workers prioritize customer needs over tasks.
• Empowers co-workers through knowledge, confidence, trust, authority, and motivation, ensuring they are always ready to support customers effectively.
• Readily available to address customer issues positively and quickly, supporting co-workers when they cannot resolve a need.
• Follows up on the department action plan, taking action to achieve agreed goals, and ensures the store is a safe and secure environment for visitors and co-workers at all times.
• Optimizes customer relationships to increase satisfaction, driving sales growth and long-term profitability.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Please attach an updated CV with your application so we can get to know you better.