JOB SUMMARY: Responsible for technical sales support, training and design applications of specific water-based fire protection systems for our customer base supported from one of our branches in Europe. The technical services specialist is in direct contact with customers and/or via first line customer support in Tyco Fire Protection Products sales organization. The specialist will deliver technical trainings within his field of expertise as required. Employee will gain exposure to the various types of fire protection systems utilized within the industry today. The specialist will be introduced to design software as well as nationally recognized design and installation standards. ESSENTIAL JOB RESPONSIBILITIES: Provide Technical & Specification Support to Customers Support the full product range of Water based Fire protection Systems (Sprinkler and Watermist) Build and deliver Trainings for customers and internal employee Provide Design Services and Engineering of typical system solutions Provide advice and support projects by applying Tyco solutions according to international codes & standards (such as NFPA, FM, EN, VdS) Write Technical letters/statements on customer requests for specific issues and solutions On request field support for solving technical issues SKILLS REQUIREMENTS: Customer focused Problem-solver, self-starter and data and analytics driven by nature Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business General knowledge of the Fire Protection Engineering principals (both Sprinkler and Watermist) and awareness of currents industry Understanding and application of the applicable standards such as NFPA13/20/750 and EN12845/14972 Superior written and spoken English & German communication skills and excellent listening skills are a must Strong, positive interpersonal skills and presentation skills Detail-oriented, particularly with respect to managing customer satisfaction Well-versed in MS Office Suite, including Word, Excel, and Outlook Proficient in the use of SprinkCAD and/or AutoCAD Salesforce.com & SAP experience is desirable ADDITIONAL REQUIREMENTS: Willing to travel (inter)national Willing to give training, customer facings Technical Required Experience: A bachelor’s degree in general engineering or similar background through education or experience. Good verbal and written command of the English and German language Experience in CAD software Worked with designing and engineering in Sprinkler and Watermist systems Creation and understanding of piping lay-outs Facilitate hydraulic calculations LI-GV1