We're excited to announce an opening for a Department Manager (Product Quality & Circularity) join our team at IKEA. If you're passionate about circularity, profit generation, sales, product quality & thrive in a faced paced environment we want to hear from you!
Want to make something extraordinary? Come make it at IKEA. We're opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one. Together with all our co-workers, we're on a mission to create a better every day for the many people. Now, we're preparing to bring that mission to the many Kiwis!
Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there's room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.
Working at IKEA has its benefits and rewards:
- 5 weeks of Paid Annual Leave, Parental Leave Pay, and more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% discount for co-workers
- Affordable, nutritious meals with complimentary drinks in our co-worker restaurant.
- Provided co-worker uniform
You are a confident leader with a passion for sustainability & circularity, with determination to share this passion for making a difference with the many people. You have proven experience in delivering on sales KPI'S & budgets, with knowledge of cost management in retail, how to maximise profitability & growth potential for the business through your department. You are pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes.
You have good knowledge of the waste management and sustainability principles. With a growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others. You have exceptional communication skills and the ability to build relationships, collaborate and effectively influence and manage key stakeholders. You have experience in leading teams with a customer-centric mindset in an operational function, with proven record of successful leadership delivering both business results and people development.
You're all for creating an engaging and inclusive co-worker experience where everyone can bring their whole selves to work. You reflect what IKEA stands for and the IKEA values, with the ability to lead our business through our people.
About this work area
As Department Manager (Product Quality & Circularity) your responsibilities will include, but are not limited to:
- Coaching and managing co-workers to secure competence development and succession planning.
- Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.
- Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.
- Setting goals, measurements for Product Recovery, Quality & Compliance (PQR&C) and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines.
- Responsible for leading the Product Recovery, Quality and Compliance processes in the store and ensuring that the team takes the correct actions as per IKEA's working methods in a timely matter.
- Presenting IKEA products on the shop floor (2nd Life department) using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the store.
- Actively contributing to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice for customers.
To be considered for this role experience in the following is essential:
- 2-3 years' experience working as a manager in a big box or high-volume Retailer with a strong operational focus or equivalent role. With at least 2 years of experience in a leadership role.
- You are committed to IKEA New Zealand in this role for 3 - 5 years.
- Previous experience demonstrating success in driving sales growth, preventing costs and generating profit.
- Excellent communication skills, and ability to inspire, coach and develop people and secure succession, to bring together a high performing team that can contribute to business goals.
- Cultural competency and the ability to integrate equality, diversity, and inclusion practices within a workplace.
This is more than just a job. At IKEA, we want to build careers that let you look back and know you've made it. That's why we foster a work environment where you feel comfortable bringing your whole self to mahi and make the most of your talents. When you work at IKEA, you're joining a place where your ideas matter, your growth is supported, and your wellbeing comes first.
We believe everything we do comes with the responsibility to create a positive impact on people, society, and the planet. So if you're passionate about making the world a better place, making a whare an inspiring space, or simply making someone's day, apply now and make it at IKEA.