Roaming Support Engineer

Are you a technically skilled and communicative Roaming Support Engineer in 2G, 3G, 4G, and 5G networks ready to make an impact? Join Odido's dynamic international Roaming Operations team, where you'll deliver seamless VoLTE, LTE, and IoT connectivity, and collaborate with a passionate and innovative group of professionals!With worldwide roaming coverage, the Odido roaming team works tirelessly to deliver seamless roaming connectivity and exceptional technical solutions to customers and IoT devices around the world.We are seeking technically skilled and communicative individuals who are motivated to push boundaries and work passionately toward ambitious roll-out goals. In the business, this role could be commonly referred to as an IREG Tester however, not limited to this.Do you have a strong focus on network support and technical troubleshooting, and are you ready to take on the challenge of working as a Roaming Support Engineer? If so, we would love to meet you!This is what you will do

For this role, we only review candidates already living in the Netherlands.

Key Responsibilities:

You will join our ambitious Roaming Operations team, where you will work with various internal and external international colleagues. This role involves executing, managing, supporting, and optimizing inbound and outbound roaming services and connectivity, with a strong emphasis on IREG testing and analysis. You combine a proactive attitude with a solution-oriented approach. You have the drive to improve IREG testing process and know how to involve internal and external stakeholders in a constructive way. Together with your team and other departments, you ensure seamless global connectivity for all the roaming service over the 2G, 3G, 4G, and 5G networks.

• Collaborate with roaming partners, international carriers and IREG testing partners to expand the Odido roaming footprint
• Document technical processes, solutions, and configurations for future reference
• Secure roaming partner's test SIM cards and the SIM card inventory accordingly
• Configure network elements
• Test new services
• Commercial opening
• Validation if everything is working as expected

Overall purpose of position:

• Implement changes in Roaming service supporting NEs by administrate, analyze, plan, check, feedback test (rollback checks) and execute changes in line with change management process
  • Implementing new roaming partners (NE configurations: USN, SGSN, MME, DRA, HSS, HLR, MSS, CNTDB, GTP Firewall)
  • Executes different types of Roaming tests: Inbound/outbound IREG & TADIG validations (Roaming billing validation)
  • Trouble shooting  implementation issues (for example analyze traces, coordinate roaming issues with external roaming partners and internal support teams/departments
• Maintain contact with all national and international roaming partners
• Projects supports
• Knowledge share within GNOC (WIKI updates, documenting workarounds, working procedures)
• Reports/presents progress reports on above topics
• Monitor Roaming service IN/OUT performance
• Proactively detects performance trends
• Support E2E network service improvement task forces and projects
• Participate in various CS CORE and PS Core/IP oriented trials and projects
• Supports manager/team member in organizing, planning
• Cooperate with Customer on a Design/Tests/implementation DRP plans
• Available out of office hours on best effort base
• Provide 2nd line support for Roaming Incident/problem management process
  • Technical trouble shooting/analyzes
  • Coordinating incident/problem management over different involved parties (internal and external)

Together we are

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.  

Is that really something for you? Then we might fit well together. 

This is what we stand for

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of. 

What we offer.

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings and parties.

You bring this

• A strong team player with excellent communication and interpersonal skills, able to effectively peer with internal and external counterparts.
• Proven experience (3-5 years) in technical support for international roaming technologies, with a strong understanding of involved network elements.
• Understanding the 2G, 3G, 4G, and 5G network protocols and architectures.
• Experience in VoLTE, LTE, and IoT roaming platforms and their technical requirements.
• Strong understanding of relevant industry standards and regulations, including GSMA IREG documents.
• Excellent written and verbal communication skills in English (and preferably Dutch as well)

Learn every day

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control. 

Press on the button

Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!