Product manager current accounts

Looking for a customer focused product manager with business-to-IT delivery experience
 

Are you that customer focused product manager with business-to-IT experience, that wants to make an impact on ING's strategic core? Who likes to work in a team with end-to-end responsibility regarding our current accounts and packages and serve 7 million private individual customers? Do you have concrete affinity with developing and optimizing products and processes? And does your curiosity spark towards the underlying IT-landscape? Then keep on reading.
 

Your team

In our Tribe Daily Banking & Mobile Led, we work towards becoming the best mobile-led bank on the continent. We recruit new customers and intensify the digital relationship with our 8 million existing customers. The tribe entails the products and processes associated to current accounts, savings accounts, onboarding of customers and billing. Hence we are at the heart of the bank and provide in the daily financial needs of our customers.

This position is in the Product team Current Accounts. In the team you work together with multiple Customer Journey Experts, a Data analyst and IT engineers who are working on proposition, pricing, P&L, risk and the IT systems. Commercial challenges in this team are for example defining and implementing the payment package strategy. The processes where the team is responsible for are amongst others: changing your current account package, adding or removing account holders, closing an account and the bank-switching-service.
 

Your task

With your colleagues you contribute to the continuous optimization of our journey's providing an excellent customer experience, resolve incidents, tackle customer complaints and co-create the future vision on the current account. You do this fact-based, with an eye on customer experience, operational risks, costs and in dialogue with stakeholders such as IT-engineers in the team, UX-designers, architects, and risk parties.

As a product manager you:

• Take ownership of your team's product and processes, including vision, ideation, development, launch, growth and maintenance;
• Conduct user research and analysis to gain a deep understanding of the needs of our customers and employees in order to identify areas of improvement;
• Understand the need to comply with regulations and policies, but dare to debate alternatives;
• Balance the optimal customer value and the profitability for ING;
• You translate business requirements into IT delivery;
• Are proactive and enjoy working in multidisciplinary teams within an agile environment;
   

About you

You have:

• A customer centric mindset
• An academic working and thinking level
• At least 3-5 years of experience in product management, business analysis or consultancy;
• Firm understanding of customer needs and the skills to bridge IT and business;
• Curious mindset for the underlying application architecture, relevant IT-landscape and technologies;
• Realization skills with the ability to take on a challenge and make it happen;
• Strong analytical skills and the ability to take decisions based on data and facts;
• Solid interpersonal and collaborative skills to interact with different stakeholders.
• Are fluent in English (verbally and written) and in Dutch (prerequisite)
   

Rewards & benefits  

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• A 36 to 40 hours job with an unique offer that fits in today's world. We take into account your personal situation and ambitions and help you balance
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Training budget and opportunities to develop your soft skills and technical skills

Want to apply directly?

Upload your CV and motivation letter by clicking the "Apply" button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!