Vacature omschrijving
JOB TYPE - Regular, Full-time, Hourly Team Leader; In Location, Onsite; Retail, People and Business Management, Home Furnishing; Key Holder, Team Coordinator; Retail, Customer Services, Customer Operations: Cash Lane, Front Line, Returns, Children Play Area
What you'll be doing day to day
As a Customer Coordinator, supporting the in-store customer experience team, you will:
- Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
- Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
- Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
- Ensure customers receive consistent information throughout their shopping journey.
- Record information in the relevant systems to improve the customer's future shopping experience.
- Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
- When needed, offer alternative solutions that meet the needs of individual customers.
- Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
- Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
- Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
QUALIFICATIONS
3 years of related experience.
1 year of experience in a customer service and customer-focused environment.
Salarisomschrijving
Het salaris bedraagt €22.77 - €26.19