Customer relations manager

Who you are

• You love working in a fast paced and constantly changing retail/ home furnishing environment
• You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading medium to large sized teams
• You understand the needs and expectations of customers and co-workers from various touch points within a retail environment
• You're very results driven and analytical.
• You're quick on your toes and a great problem solver (especially when it comes to customer conflicts).
• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
• You are a total people-person and can strike up a conversation easily
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
• Your management style can be summed up like this: open door, empowering, strategic and supportive. You believe that leadership is a collective activity where we all have something to learn from each other.
• You love having a flexible schedule

A day in your life with us

• Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
• Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards.
• Ensure that the departments under your function are following internal, national and global rules, regulations and policies.
• Along with other management team members, create and implement a customer-focused business plan for the upcoming fiscal year.
• Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
• Support the overall store business plan as well as the specific team goals
• Plan and determine what departmental resources and investments are needed to ensure that the services offered meet and exceed customer expectations.
• Influence your team with customer insights that will allow them to make decisions that meet the needs of customers.
• Implement any new ways of working, processes or techniques
• Supporting the team with additional duties, as required

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting salary for this position ranges from $ 84960 to $ 116820 and will be based on relevant work experience.

P.S. In the IKEA world, this position is officially referred to as: Customer Relations Manager

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.