Operations Specialist

**About Packaly**

Packaly is a fast-growing e-commerce last-mile delivery company based in the Netherlands. We specialize in small parcel deliveries with a focus on efficiency and customer satisfaction. As we expand our operations and build our own fleet, we are committed to delivering sustainable, quick, and reliable delivery services to our clients.

Due to business expansion, Packaly is offering an opportunity for the position of Operations Specialist in our warehouse located in Rozenburg near Schiphol Airport.

Tasks

Job Responsibilities:

• Warehouse Operations & Parcel Handling: Oversee the daily management of warehouse operations, focusing on handling e-commerce packages, managing orders, and coordinating inbound and outbound stock

• Operational Issue Resolution: Address and resolve operational challenges, including discrepancies in inventory and delays in shipment schedules, to proactively minimize risks and drive cost reductions

• Coordinationwith Delivery Service Partners (DSPs): Manage communication with DSPs, ensuring seamless handovers and pick-up scheduling

• Returns & Exchanges Management:Lead the process of managing returns and exchanges, ensuring all items are handled in compliance with company policies

• ManagingTemporary Workers: Take charge of scheduling, training, and managing temporary labor within the warehouse. Ensure effective allocation of labor resources during working hours

• Process Improvement: Optimize system processes related towarehouse operations. Offer insights and feedback to IT Support team to improve order management and inventory control systems

• Collaboration with Support Teams: Liaise withcustomer service and support teams to promptly address and resolve customer complaints and operational errors, ensuring minimal impact on customer experience

Requirements

Job Requirements:

• 0-2 years of experience in operations management, preferably in a logistics or distribution centerenvironment. (Candidates with no prior experience but a strong willingness to learn are welcome to apply)

• Proficiency in English is required, proficiency in Chinese is preferred.

• Familiarity with Dutch warehouse practices is preferred.

• Excellent communication skills to establish and maintain relationships with subcontractors and stakeholders.

• Ability to adapt to changing priorities and thrive in a fast-paced environment.

• Willing to work onsite 5 days a week.

It's Packaly's mission to accelerate the transition to sustainable parcel delivery across Europe. Our commitment to sustainability is a long-term investment in a better future for our planet. We are dedicated to finding innovative solutions that improve our product, even if it means incurring higher costs to drive sustainability over time.

We don't see biofuel as a magic solution for sustainability challenges in logistics. Instead, we prioritise offering zero emissions delivery options to our customers with cargo bikes and electric vehicles.

Our approach includes partnering with couriers that are local heroes to provide a better customer experience, investing in technology to bundle and optimize routing, leveraging our technical expertise to enhance route efficiency and load management, and collaborating with freelance or employed riders.