Senior tech development consultant

At CITO we work to continuously improve our systems and processes, and we develop innovative solutions to support optimal service provision to our customers. Our customers are able to bank securely, without problems. Anytime, anywhere. For this reason, it is important for us to demonstrate that we are in control clearly. We wish to respond rapidly to changing customer and market needs, and we want our products to have a short time to market. Our employees are key to achieving these goals. We, therefore, ensure that employees are engaged, that they can work anywhere, and that they are supported with tools and processes that empower them to focus as much as possible on their core tasks.

To increase the empowerment of our employees, CITO stimulates to support personal and professional development by guidance and diverse learning interventions. Within Engineering & Enterprise Tech, part of the scope of Tech Support Office team, is to develop and implement learning interventions like the Future Tech Lead program and (jr.) Tech expert learning paths. Are you ready to contribute to this team?

The goal of the Engineering & Enterprise Tech organization is to provide IT services and innovate for customers, employees and engineers, all to enable easy banking, smooth customer service and rapid new product development.

You and your job:

As a Senior Tech Development Consultant, you hold a visible position within the organization and are vital for our operation. Your ability to focus on strategic learning and development areas and main priorities is crucial. You ensure that we achieve the desired results by operationalizing our strategy in learning and development paths, and by tracking and measuring our goals. To fully align with all stakeholders, you have the ability to inspire, have a critical mindset and convince when needed.

You encourage your IT stakeholders to identify and act upon development needs and translate this into learning paths. While collaborating effectively with these business teams, trainers and subject matter experts. With your proven track record in leadership development as in guiding teams, you support in the further development and implementation of continuous learning in CITO.

Practical examples:

Operationalize Tech strategy by translating the impact of our learning interventions impact into reports, facts and figures.

Progress tracking by defining roadmaps based on deliverables and milestones based on predefined KPI's and targets derived from the annual plan.

Creating, implementing and executing Tech learning framework within CITO.

Supporting the execution of trainings and direct the operational tasks as planning, facilities and quality assurance.

Organize events and engage with community members.

Direct the design and implementation of (jr.) learning paths of expert profiles.

Your tasks and responsibilities:

Project and program management:

• Enhance our operations for training management and implementation by overseeing the training planning and approaching deadlines.
• Scale up and professionalize processes related to training management by proposing concrete improvements related to the current way of working.
• Collaborate across departments to create effective design, plan and execute learning paths while navigating through a complex stakeholder field.

Maintaining a bird's eye view, overseeing the entire scope of technical learning paths in CITO.

As a senior Tech Development Consultant, you:

• Communicate with and formulate requirements to specialists and consultants for smooth delivery regarding content of various learning paths.
• Provide input and suggestions for new learning methods and interventions.
• Provide trainings and guidance to participants.

Together we achieve more than alone

We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So, we are very curious about what you can bring to our Tech Support Office.

"Joining the Tech Support Office means being part of an innovative journey. We are excited to start with the development of the (Jr.) Tech Expert Learning Path, offering our new colleagues the unique opportunity to follow a comprehensive program for CITO. This initiative aims to nurture new professionals and shape the future of our CITO organization, while emphasizing cultural and community aspects that require inspiration and creativity." ~ Gydo van der Zwaluw: Teamlead Tech Support Office (E&E Tech)

You and your talent

• Relevant master's degree.
• At least 5 years of relevant experience in project- and program management in IT.
• Proven experience in building and guiding Tech teams as a Team lead.
• Proven experience in developing, implementing and guiding learning programs, especially for technical expert profiles.
• Strong organizational, advisory and communication skills.
• Ability to bring the overall strategy to execution and achieving goals with keeping a total overview of what needs to be done, prioritising, managing timelines and measuring results.

You and the job application process

Interview are conducted via Teams (video call).