Salesforce innovator

International Card Services (ICS), a leading payment service provider and a 100% subsidiary of ABN AMRO Bank N.V., is on a mission to revolutionize the credit card industry. With a track record of over 30 years in issuing, promoting, and processing Visa and Mastercard credit cards, ICS is synonymous with 'Carefree Payments.' We empower our customers to transact securely and seamlessly worldwide. With our purpose-driven approach and a commitment to innovation, we're set on transforming financial services. Are you ready to be part of this exciting journey?

At ICS, we're not just adopting Salesforce; we're elevating it to transform how we engage with our customers and empower our employees. We are searching for a forward-thinking, passionate, and skilled Salesforce Innovator to join our team. If you're ready to leverage your Salesforce expertise to shape the future of customer interactions in financial services, this is your opportunity to make a substantial impact.

As our Salesforce Innovator, you'll be the architect of our Salesforce evolution. You'll:

• Spearhead the development and customization of Salesforce solutions that enhance our Sales, Onboarding, Service, and Offboarding processes.
• Contribute to the establishment and growth of our Salesforce Center of Excellence (CoE), promoting CRM best practices.
• Collaborate closely with our CRM IT Manager and business stakeholders to ensure Salesforce aligns with our strategic goals.
• Inspire a culture of customer-centric innovation and continuous improvement.

You're not just another Salesforce expert; you're a visionary with:

• A diverse background that includes financial services and at least one other industry (e.g., automotive, health, telco).
• A minimum of 2 successful Salesforce program implementations under your belt.
• Deep knowledge of Salesforce technology, including Sales, Service, and Financial Services Cloud or other Vlocity verticalizations.
• Proficiency in both B2B and B2C segments across Sales, Onboarding & Origination, and Contact Center & Service.
• Experience in integrating Salesforce with product administration systems (such as Card Management Systems and Banking Platforms) and understanding of indirect sales channels.
• Strong development skills, including Flow, Apex, and Lightning Web Components.
• Expertise in systems integration and data migration within the Salesforce ecosystem.
• Familiarity with Agile methodologies and DevOps practices, including Continuous Integration (CI) and trunk-based development.
• Experience with version control systems like Git and deployment practices using Salesforce DX.

• Design and implement Salesforce solutions that exceed business expectations.
• Stay ahead of Salesforce's evolving features and best practices, ensuring ICS remains at the cutting edge.
• Collaborate with cross-functional teams to foster a shared understanding and drive seamless integration.
• Join and help create one of the strongest Salesforce teams in finance, supporting team members in their growth.

• Be at the forefront of a transformative journey in the financial services industry.
• Collaborate with a passionate team dedicated to innovation and exceptional experiences for both customers and employees.
• Enjoy the stability of a reputable financial institution.
• Benefit from our commitment to your growth, including a generous training budget.
• Experience a flexible work environment that values work-life balance.

At ICS, we're all about courage, care, and collaboration. We're creating a culture where:

• Innovation is celebrated, and new ideas are welcomed.
• Continuous learning is not just encouraged; it's a way of life.
• Every voice is heard and valued, irrespective of role.
• We work hard, but we also know how to have fun.

If you're excited about driving Salesforce innovation, fostering a culture of excellence, and making a real difference in the financial services industry, we want to hear from you! Apply now and let's shape the future of customer engagement together.

Your workplace will be in Diemen, conveniently located just a five-minute walk from Venserpolder (GVB) and Diemen-Zuid (NS) stations. While we offer flexibility, we believe in the value of face-to-face collaboration, so we ask that you spend at least 50% of your time at the office.

Join us at ICS, where every day brings a new opportunity to innovate, lead, and make a difference in the world of financial services technology!