Insurance operations expert

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that!

Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers thanks to our agile way of working? Then read what comes because ING might very well become your future employer.

Your role & work environment

Within the retail insurances department, we are making a bold move. We are about to build an MGA setup to provide our customers with fiercely competitive products and seamless CX. A bold move that will re-define retail insurances within ING. The first steps already have been taken, but we are on the look-out for someone that can help us take the next steps to implement the MGA setup and scale up. We have huge ambitions and an amazing drive within the team to accelerate growth and put our insurance products in the spotlight for our banking customers. We are looking for someone that already has a great background in MGA operations (underwriting and claims management) for non-life P&C insurances, especially leading operational teams.

Your key responsibilities

• Functionally leading the MGA operations part of insurances, meaning;
  • (external) Stakeholder management
  • Determining targets
  • Initiating and leading performance meetings with our partners
  • Detecting and implementation of improvements
• Working together with colleagues having different expertise in self-steering teams.
• Be the insurance domain expert in the team, gaining and sharing knowledge of the insurance industry with the team. Ensuring seamless customer journeys that ensure the best possible online experience for our customers.
• Implementing the strategy taking ING's priorities and customer's expectations into consideration.
• Managing the collaboration between the different stakeholders, 3rd party relationships and colleagues in other teams with the aim to create even more added value to our customers.

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself. 

Furthermore, you have:

• Bachelors or Master's degree in Economics or Law, or an MBA
• Additional qualification in WFT Basis Schade particulier is preferred
• Working in the P&C (non-life) insurance industry for +5 years, preferably within insurance MGAs, and therefore strong knowledge in insurance underwriting and claims management
• Proficiency in underwriting and claims management systemsUnderstanding of regulations and legislations in relation to insurance
• Good analytical skills
• Proven planning & organizational skills
• Hands-on and pro-active mentality in order to structure elements resulting in a great product offer.
• Affinity with both risk and compliance related topics as well as IT related topics
• Fluent in Dutch and English

Rewards & benefits  

We offer a brand-new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude. The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience (scale 10/11)
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the "Apply" button. Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!