Customer service agent

If you are looking to work part-time and to help customers in French and Dutch, this job from home is what you are looking for! What are you going to do:

Working part-time as a webcare specialist, you would join our client's French-Dutch customer service in Amsterdam. Our client is a digital delivery partner, working with important retails chains globally. Their client for this position is a famous store chain that is already well implanted all across Europe. Through this company, you would provide help to the customers of this store for the Dutch and French market.

Here is what you will do : 

• You reply to the customer's requests on the client's webshop.
• You provide help to the customers on social medias such as Instagram, Twitter, WhatsApp, and more.
• You also handle requests by calls and e-mails.
• You answer questions about products, orders, delivery times and warranties.
• And all of this in French and Dutch!

About your schedule :

• As a French-Dutch webcare specialist, you can work part-time, between 16 hours to 32 hours a week
• You also have the possibility of working full-time if that's what you are looking for!
• The French-Dutch customer service you will work in is open from Monday to Sunday between 09:00 to 21:00. If you are flexible to work between those hours, and sometimes on weekends, this might be a match!

You will work in the office in Amsterdam, within the French-Dutch web specialist team that counts already ten people. You will receive a paid training on the first week, and after three days, you will be able to work from home half of the week. The working language is English, but you will deal with French and Dutch-speaking customers. Therefore, it is important that you can combine your ability of remaining friendly and calm with any customers with your flawless French and Dutch skills. 

What we offer:

• A hybrid job that you can combine with your personal life
• A salary of 14 euros per hour
• The possibility to work either part-time (16-32) or full-time (32-40)
• A paid-training to help you get started
• A flexible job
• Additional allowances for evenings
• Many opportunities for growth, for example to a team leader role - many of the team leaders in this company started out as customer service employees
• The possibility to work in an international company, helping French and Dutch speaking customers
• Perfect for students!
• Improve your French or your Dutch by working in an international place

What we ask:

• At least finished high school
• You are willing to challenge your French and Dutch skills
• You are flexible with the time you can work, as there are sometimes evening and weekend shifts
• You can be available full-time for the first week training

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information Status Open Education Level Middelbare school Location Amsterdam Working hours per week 16 - 32 Type of Contract Parttime (overdag), Avondwerk, Weekendwerk Salary indication €14,00 per uur Responsible for Provide customer service to customers of many retail chains all across Europe Published at 26-11-2024