Retail customer service ii

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Apply now!

APPLY NOW

'Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.'



JOB TYPE: Permanent, Part time

BENEFITS ELIGIBLE: Yes

HOURS: Hourly role. 12-20 hrs/wk.

Retail environment, must have open availability Monday through Sunday 8am-11pm

The pay range for this role is $16.90- $24




'At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

· Generous paid time off, holiday and sick time

· WiselyPay - get earned wages up to two days early

· Paid parental leave (up to 16 weeks)

· KinderCare tuition discount  

· Retirement and bonus plans

· Co-worker discount, meal deal, and referral bonus

· Pet insurance program

· Education assistance and learning programs

· Safety shoe reimbursement

· 24/7 telehealth visits

· Dental and vision plans

· Medical and Rx plans (must work min. 20 hrs/wk)

· A fun and inclusive work environment '

QUALIFICATIONS

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent