Store loyalty specialist - croydon

IKEA Croydon are looking to welcome to recruit a Local Marketing Specialist to support the Marketing team in driving traffic to the IKEA store and IKEA website and secure customer loyalty through our IKEA Family programme

AI to be used in this section to deliver a brief but exciting lead into the role

WHAT WE OFFER

• The Start Date of employment will be: January 2025
• Starting salary of £31000.00 per annum, based on competence and experience.
• 39 Hours working 5 days per week include weekends per month.
• We can discuss flexibility to match your life and our business needs during the interview.


WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100's on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.


..as well so much more! Full Benefit List https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


WHO YOU ARE
You will have a solid understanding of customer clubs and loyalty programmes, and you will be passionate about understanding the behaviours of the many people, the local Life at Home, and home furnishing trends. Pragmatic and creative, you will be motivated to find new ways of meeting the many people through co-creation with colleagues and other IKEA units.

You will have:
• Experience of working within a commercial retail role.
• Knowledge of customer loyalty clubs and programmes.
• Experience of implementing plans, setting budgets and following up on goals.
• Ability to communicate confidently and clearly with a variety of stakeholders.
• A disciplined, self-reliant and strong-willed mindset with a proven ability to 'get things done'.
• ​The ability to harness customer insights by converting data into viable customer engagement opportunities.

WHAT YOU'LL BE DOING DAY-TO-DAY
As the Store Loyalty Specialist, your role will focus on being the spokesperson for customer loyalty within the store. You will promote and drive the local plan to recruit, retain, and activate IKEA FAMILY members, with the ultimate goal of building strong, long-term relationships with the many people.

You will:
• ​Work with the Commercial Activity Manager to ensure our customer loyalty programme is integrated into our commercial calendar.
• ​Collaborate with stakeholders to ensure we drive recruitment and activation of IKEA FAMILY members to join, and existing members to visit IKEA more often.
• ​Take actions to improve co-worker competence in the IKEA FAMILY programme, so they understand the impact loyalty programme membership has on long-term growth.
• ​Be responsible for coordinating and promoting customer events in the store to drive visitation and customer engagement.
• ​Working alongside the Commercial Team to ensure retail foundations are in place for IKEA FAMILY, such as visibility of the benefits of joining IKEA FAMILY.
• ​Be responsible for interpreting data to implement in-store to drive repeat visitation and develop long-term customer loyalty.


WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many


RECRUITMENT PROCESS INFORMATION -

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV and Cover letter with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend either a face-to- face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires:
• Medical questionnaire

For any advice or support, email Recruiter bogumila.tyburska@Ingka.ikea.com and I will be happy to help!

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