Job Description
Credit Operations Facilities Administrator
Role Description
To perform the role of Credit Facilities administrator in our Global Service Centre with responsibility for managing the recording and maintenance of credit facilities, related fees, credit protection (collateral) and client covenants based on instruction from Client Support teams.
Main Tasks
Core
- Ensure data attributes are captured completely and accurately in the relevant systems
- Register and maintain both bilateral and syndicated facilities (syndicated facilities knowledge beneficial)
- Register covenants and collateral data and create appropriate linkages to credit facilities
- Manage other static data maintenance activities related to a client portfolio as needed
- Proactively manage all fee related activities including calculation, invoicing, settlement, fee collection and reporting
- Perform a data management specialist role for facilities, fees, collaterals and covenants
- Ensure operational processes are followed and challenge existing ways of working
- Follow adherence to SLA process timelines to achieve the daily and hourly deadlines for assigned tasks
- Escalate effectively to deal with bottlenecks, knowledge gaps or barriers
- Check the correctness, completeness and reliability of documents according to the procedure, work instruction and policies
Technical Competencies
- Practical experience using the main systems used to manage the risk portfolio (e.g. Flexcube)
- Thorough knowledge of the processes associated with the Risk domain
- Ability to deliver and facilitate learning initiatives
- Ability to lead and support Problem Solving activities focused on root cause analysis
Customer Service and Continuous Improvement
- Build strong partnerships with our customers and key stakeholders, supporting the delivery of quality services in line with agreed service levels by being able to translate issues into solutions
- Adherence to team performance measures to assure the timeliness, accuracy and completeness of processing activities
- Use standard problem solving and improvement approaches where potential improvement areas are identified
- Question, analyse and improve output, leading to measurable improvements in quality and efficiency
Risk and Control
- Identify and understand risks and seek to mitigate, reduce or accept these as part of the Risk Control Framework
Projects
- Provide practical/technical expertise in projects (where appropriate)