Product lead management accounting

The Chief Operations Officer (COO) domain builds bridges within ING linking to almost every part of the bank. Its purpose is to drive secure, efficient processes for our customers and colleagues.

ING has a bank-wide COO organisation that's ready for the future, with scalable, seamless, digital, and resilient operations. COO identified three main ways to make the most impact:

• Building a network organisation: more networking and cross-border collaboration.

• Consolidating the organisation: share capabilities and services in locations where we can best embed these.

• Digitalisation/straight-through processing: making our processes end-to-end to provide a seamlessly digital experience for our customers.

Global COO Finance (COOF) is an independent unit within ING's COO domain, reporting hierarchically into ING's Chief Financial Officer (CFO) and functionally into ING's Chief Operations Officer (COO).

COOF is accountable for designing the global finance operations and technology strategy together with ING's Tech organization, and optimising productivity and customer satisfaction to improve operational efficiency. It is accountable for executing ING Finance and COO strategy to evolve towards one global digital bank. The purpose of COOF is being the heartbeat of Finance, enabling excellence. Our mission is to enable excellence in finance with real time business insights, derived from state-of-the-art technologies, optimal use of data and highly effective operations.

Your job is to lead a number of squads within the product Management Accounting in the Tribe Management Accounting & Cost Management. You will lead the development, change, implementation and/or maintenance of the applicable finance applications within your product. You have an end-to-end strategic focus around your product and lead your squads in terms of clear prioritization, accountability and capabilities. The Product Lead is a position where all elements of a product come together, the what and the how, with an end-to-end transformation responsibility. You work not only on delivery and on how we run a product, but also on creating a vision on how we improve our services, how we manage the business value and how we increase collaboration across functions.

You are responsible for the execution of all activities of your organisation located in The Netherlands, ING Hubs and with our SSI partners in India, including risk & control activities to remain in control of risks and keeping the bank safe. You do that by steering squads who work on a specific service by providing them with a strategic direction, by coaching them on the job, defining the product roadmap and by managing stakeholders. The people (business analysts) who work in squads report to you, which means it is your job to empower them to thrive and perform at their best. You set direction, you help them to develop their craftsmanship and you have continuous conversations about their career development. As a Product Lead you report hierarchically to the Tribe Lead Management Accounting and Cost Management.

The Management Accounting and Cost Management Tribe focuses on delivery of change initiatives impacting systems and services. Besides, the tribe is responsible for operating and maintaining these applications. The squads within the tribe are grouped into five (5) introduced products:

• Cost Management: maintaining, supporting, improving, and onboarding target solution for cost management (PeopleSoft) including procurement activities, accounts payable, billing, internal charging, accounts receivable, asset management, cash management activities and cost accounting.

• Customer Profitability: maintaining, supporting, and improving the globally used customer profitability tooling for Wholesale Banking (Value Reporter).

• Cost Distribution: developing, maintaining, supporting, improving, and onboarding of a target cost distribution solution which provides cost models for internal charging (CostPerform).

• Planning & Cost Allocation: maintaining and supporting planning and cost allocation tooling for management accounting and reporting (Hyperion planning & cost managment).

• Management Accounting: maintaining, supporting, and improving the globally used management accounting tooling and developing a global target management accounting support system with cloud technology featuring local and global cost allocations and a single integrated data model for all entities of ING (Oracle EPM Cloud). The further development of this tool (data additions for better management information, seamless integrations, forecasting and planning abilities, better reporting functionality, taking over locally used management information tooling, etc.) is the focus for next years.

This product lead position focuses on the product "Management Accounting".

Your key responsibilities

You deliver change according to project plans, while staying safe, reliable and compliant on your products and services. You are continuously looking for ways to improve, to further optimise the sourcing strategy, and to further drive employee engagement and diversity.

• Leadership and Direction - Communicate the actions needed to implement the COOF strategy for your Product; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Risk Management - Take ownership on risk management and follow the appropriate procedures to assess and mitigate financial risk and non-financial risk while operating business processes, in order to protect the organization from undue risks.
• Business planning - Contribute to the development of annual business plans for a your department, ensuring alignment with strategy. Propose business targets and schedule key activities/projects to deliver performance targets.
• Data driven products and Service improvements - Develop data-driven analyses to surface new opportunities to differentiate and improve products and user experiences, ensuring consistency across products and services.
• Horizon scanning - Explore and develop a detailed understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.
• Organisational capability building - Identify the team's individual development needs. Plan and implement actions, including continuing professional development to build their professional capabilities. Coach and mentor the people in your line of responsibility to support the development of the COOF talent pool.
• Policies and procedures development - Help develop procedures for an area of the organization, and monitor their implementation.
• Regulatory and Compliance Management - Help design and implement regulatory and compliance standards in your scope of responsibility.
• Solutions Analysis - Identify and evaluate complex, expertise-led solutions against a range of criteria to find the ones that best meet business needs.
• Stakeholder Engagement - Identify and manage stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.
• Strategy Implementation - Develop tactical plans for optimizing resources and assets being managed within your department

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself. 

You hold a Masters Degree (University / Postgraduate). Have ~10 years of experience in area of expertise and relevant experience of planning and managing resources to deliver predetermined objectives (~5 years).

You also bring previous experience of working in complex environment, dealing with multiple internal and external stakeholders and solid knowledge of managing large transformation/change projects (~5 years).

Acting as the organisation's authority in the following technical skill areas:

• Strategic Planning - Engages in strategic planning without supervision and provides technical guidance when required.

• Analyze Current State - Understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.

• Define Future State - Envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state.

• Managing Change - Provides technical guidance on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change

• Products/Services Management and Development - Provides technical guidance on managing and developing all aspects of a product or service so that it achieves its maximum impact and value in the market

• One Agile Way of Working - Challenges and optimizes the Way the Tribe is applying the delivery model by bringing in new ideas to improve the Way of Working and coaching others. Coaches continuously for improvement and stimulates squads towards maturity in collaboration and content.

• Project Management - Manage and guide multiple unrelated projects with possibly different life cycles.

You master the following key behavioral skills:                                                                                       

• Build effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Ensures that the team has the right mix of skills; leverages individual strengths effectively.

• Collaborate - Builds partnerships and works collaboratively with others to meet shared objectives. Encourages people to share their honest views, responds in a non-defensive way when they do.

• Cultivates Innovation - Creates new and better ways for the organization to be successful. Encourages people to incorporate varied perspectives to strengthen the innovation process.

• Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. Uses customer feedback and data to drive continuous improvement; creates an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience.

• Demonstrate self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

• Drive engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Ensures that the team can make decisions and take accountability.

• Drive Results - Consistently achieves results, even under tough circumstances. Builds a strong sense of urgency to exceed goals and beat deadlines. Ensures that the team pushes through obstacles and establishes a superior track record.

• Ensure accountability - Holds self and others accountable to meet commitments. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.

• Instill trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.

• Nimble learning - Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Promotes an environment in which people are constantly learning from both successes and failures.

• Tech savvy - Anticipates and adopts innovations in business-building digital and technology applications. Makes learning new technologies a regular part of the team activities, creating both capabilities and enthusiasm.

Rewards & benefits  

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Lease car
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the "Apply" button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!