Operational partnership manager - commercial

Operational Partnership Manager - Commercial

"Are you looking for a challenging job opportunity to develop yourself in cross border e-commerce and build relationships with international partners in global supply chains and e-Commerce? Than this opportunity is one you don't want to miss."

Daarom kies je als Operational Partnership Manager - Commercial voor PostNL

Visible Work: Your work will help to further grow our international e-commerce business.
Challenge: You will work in a very dynamic and fast changing environment in which fierce competition and new vendors and technologies emerge rapidly.
Good atmosphere: You work together with colleagues who dare to seize opportunities and help each other move forward.
Freedom: You will work from home and at a flex spot in our bustling, state-of-the-art office in the historic Stationspost building (next to Holland Spoor station).
Responsibility: You will largely fill your position and working hours yourself.
Development opportunities: You will have plenty of opportunities to follow training programmes and grow into other positions or departments.

Dit is jouw rol

As Operational Partnership Manager you are responsible for the operational performance of our last-mile delivery partners across the globe. You serve as a key point of contact and operational specialist towards these partners. Together with other internal departments and our global delivery partners you realize the required quality at the lowest cost. This covers all e-commerce products, parcels and the smaller mailbox delivered parcels. This challenging job involves incident management, which means that you will manage and resolve unplanned events and issues in our global delivery processes. Your job is to act fast and don't panic! What happened, what does the data tell you? Come with a sharp route cause analysis and solve the problem. For this you will need the full scope around operational processes, (IT) system integrations and human actions. You will also focus on realizing the best operational performance with a practical set of KPI's, while building relationships with top-notch last-mile delivery partners. We want to be the preferred service provider by supporting the cross-border e-commerce market through creative and innovative solutions. Our employees and customers are key. We are always looking for ways to be better. As a result, we would like you to act as specialist to our last-mile delivery partners regarding all international operational processes. With your help we can ensure the continuity of our global operational delivery processes.

Jouw collega's

CBS aims to be the cross border accelerator for global e-commerce logistics offering unmatched flexibility at a competitive price. With the internationalization of e-commerce, the value and importance of CBS within the PostNL group continues to grow. We operate a portfolio of business models providing international e-commerce and mail logistics services across the globe. We have 13 offices worldwide with 1.200 employees and serve our customers by delivering to 192 countries. The Central Management Team and supporting departments like IT, HR, Finance, Strategy & Development, Customer Operations and Global Procurement are located at PostNL Head Office in The Hague (The Netherlands).

Dit bezorgen we jou

A role full of innovation and work that you'll literally see in every street in the Netherlands. At PostNL, we aim to become the logistics e-commerce platform of the future. So we can deliver special moments even smarter, faster, and better. Your mindset and our challenge come together here. You can count on an attractive benefits package. The top benefits of your role are:

• This position is on grade 9 with a salary between € 3.252,- and € 4.927,- gross monthly based on your background and level;
• Our full-time working week is 39,25 hours;
• You can use flexible working hours to determine an optimal work / life balance. We place great value on your vitality;
• Hybrid way of working, enabling you to partly work from home (max. 50%) and from our brand new office head office, just in 5 minutes' walk from station Den Haag - Hollands Spoor;
• Discounts on holidays, events and products.
• We are growing our agile teams where you will have the freedom to take ownership in growing with and as a team. You and your fellow team members, shape the way you collaborate, continuously learn and grow with a shot of daily fun.

Dit breng je mee

You demonstrate excellent analytical skills, which means you are able to analyze the root causes of unplanned events and incidents in our global operational processes. In addition, you are able to propose counteractive measures to our international partners so we can realize the operational performance (KPI's) together with them. In addition we like you to be action-oriented and result driven. You are comfortable deciding on the best action plan, while sometimes time and information are limited. When the fire gets hot, you are comfortable in the front line. You are persuasive and able to convince both internal and external stakeholders at different organizational levels. You are good in anticipation of future problems, needs or changes. Rather than just responding to it after it has happened. Think three steps ahead. You know how to prioritize and how to use our resources, in order to achieve the desired performance standard.

In summary you can find yourself in the following background:

• At least 3 years relevant work experience in an international logistics or e-commerce environment with many cultural differences;
• Good knowledge of the global e-Commerce markets, e-Commerce customers and retail products;
• Familiar with Excel, PowerBI and in general a "data driven" mindset;
• Demonstrated experience with developing and maintaining effective relationships with international e-commerce partners;
• You are perfectly able to communicate in English, verbally and in writing. Mastering another European language is considered a plus;
• You demonstrate excellent interpersonal, communication, and presentation skills.

Het sollicitatieproces

• 1Sollicitatie

  Bedankt voor je sollicitatie! Je krijgt binnen vijf werkdagen een reactie van onze recruiter.

• 2Telefonisch contact

  Hebben we vragen over je cv of motivatie, dan bellen we je.

• 3Gesprekken

  Afhankelijk van de functie heb je één of meerdere gesprekken met onze recruiter, je toekomstige manager en directe collega's. Het eerste gesprek zal meestal online via video zijn.

• 4Aanbieding

  Je ontvangt per e-mail een arbeidsvoorwaarden aanbod.

• 5Nieuwe baan

  Je ondertekent je contract digitaal. Welkom bij PostNL!

Nog wat laatste post ...

• During your application, we do a background check. Here, we will ask you for a Certificate of Good Conduct (VOG). We will also check your references and possibly do a customisation test.
• We are looking for new colleagues who want to work with us to build the PostNL of the future. We therefore return mail from recruitment agencies.

Vragen over deze vacature?

LinkedIn