Join our team and make a difference in the world of finance! We are seeking an experienced Customer Journey Expert (CJE) for our Commercial Cards Products within Tribe Payments. In this role, you will contribute to driving our strategic ambitions and providing our customers with the best Commercial Cards payment experience. If you are up for the challenge of managing the product, collaborating with cross-functional teams, and delivering innovative solutions, this opportunity is perfect for you.
The team
As part of the Commercial Cards teams, you will be integral to the development, management, and harmonization of the Commercial Cards products. Your role will involve life cycle management, new feature development, and ensuring an optimal customer experience. The team is focused on digitalization journeys and implementing an ambitious Commercial Cards strategy. By joining us, you will be part of a dynamic and collaborative team that values innovation and embraces new challenges.
Roles and responsibilities
- Drive our strategic ambitions and enhance the Commercial Cards payment experience for our customers
- Clearly communicate your vision to development squads or external suppliers, ensuring alignment with the product roadmap
- Make responsibility for the delivery of assigned roadmap items, collaborating with teams, suppliers, and internal stakeholders
- Ensure transparency and clarity of plans and progress, managing and mitigating impediments and dependencies
- Simplify solutions and processes, effectively communicating with colleagues and stakeholders
- Collaborate with Risk, Compliance, and Legal stakeholders to ensure regulatory compliance
- Contribute to building a high-performing Commercial Cards product team
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.
To succeed in this role, we are looking for the following skills and experience:
- University degree and extensive professional experience in (financial) product management and deliveries across business and IT
- Good understanding of Payments and (Commercial) Cards
- Experience in maintaining and improving high-performing teams
- Proven track record in delivering features and refining larger features or epics into concrete user stories
- Business analysis experience in financial and technical environments
- Knowledge of IT and the ability to bridge IT and business needs
- Data-driven decision-making and prioritization skills
- Delivery-focused mindset with strong problem-solving abilities
- Excellent communication and stakeholder managegent skills
- Proficiency in Dutch and English (verbal and written)
- Familiarity with Agile Way of Working
Rewards and benefits
We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:
- A salary tailored to your qualities and experience
- 24-27 vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- 8% Holiday payment
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
- Agile work environment for faster idea implementation
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Interested?
You can apply directly via the link. If you have any questions, don't hesitate to reach out to us.
Het salaris bedraagt €5060 - €8143