Housekeeping Manager

Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for a Housekeeping Manager!

Your MINDSET:

·         A natural motivator who cares about their team and has a good portion of personality;

·         An achiever who loves to learn more and more each day to be able to surpass expectations;

·         A hands-on and pro-active mentality, having an eye for detail and adapting to change as needed;

·         You love a challenge and think out of the box;

·         The point of contact for all other departments when it comes to Housekeeping issues;

·         The to-go-to person that assists in making the guests' stay a personalized and memorable one.

What does the ROLE entail?

Your tasks will include, but not be limited to...

·         Ensuring the team reflects Hyatt service standards and procedures, delivering the brand promise and providing exceptional guest service at all times;

·         Ensuring all rooms and public areas are cleaned to standard, and that quality checks and room inspections are consistently maintained while following safety and security policies and procedures;

·         Inspecting VIP rooms and performing spot check for arrivals and stay-over rooms;

·         Liaising with the Front Office regarding expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests and sharing this information with Attendants;

·         Coordinating reports regarding rooms requiring urgent maintenance, informing the Engineering Department, and keeping records;

·         Monitoring reviews and guest feedback, taking appropriate action where necessary;

·         Preparing schedules and attendance lists;

·         Supporting the hiring, training and development of Housekeeping employees, providing regular feedback on performance and yearly performance appraisals;

·         Monitoring and controlling all purchases and maintaining a healthy financial stock control;

·         Ensuring all team meetings and briefings are well planned, efficient and results-oriented.

What's in it for YOU?

General Perks:

·         An entry to the Hyatt Family, a place where we care for people so they can be their best;

·         12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;

·         A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;

·         Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

·         Business laundry is taken care of in house.

·         25 Vacation days

Wellbeing:

"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"

·         To support our colleagues mental wellbeing we provide access to "OpenUp" and the "Headspace App" for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

·         Social Activities; Team building outings, Sports/wellbeing activities

·         Hotel gym access

Qualifications - External

Development:

"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee's individual circumstances and take the form of a career lattice"

·         International working experience with future international transfer happily facilitated.

·         Personal development plan, in order to reach your full potential.

·         A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"

·         An International team of over 15 different nationalities

·         Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

Your EXPERIENCE:

·         2+ years' experience in a Leadership role, ideally as an (Assistant) Manager at a similar property;

·         Very familiar with the Housekeeping department, having relevant experience and knowledge for the position and the ability to onboard and train new colleagues;

·         Good communication skills in English, and preferably in Dutch as well;

·         A relevant degree in Hospitality or Tourism, or equivalent on-the-job training;

·         A flexible schedule and are able to adjust your time as needed to cover shifts;

·         Able to oversee operations as well as to handle projects and administration;

·         Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Are WE what YOU are looking for?

If the answer is YES, then please send us your CV and all the reasons why WE are what YOU are looking for!