Head of it customer & digital

As the Head of IT Customer & Digital at NN, you'll be leading the IT domain which is responsible for delivering exceptional customer experiences across all products. From customer-facing portals to core data insights and advanced analytics, you'll be at the forefront of cutting-edge technology, working with a team of talented engineers in an open and collaborative environment.
 

Get ready to take on this exciting role and make a real impact on the future of IT at NN!

What you are going to do

The mission of the C&C IT domain is to empower our colleagues by providing the state of the art  IT foundation for all customer facing functions so they can ensure an awesome digital customer experience. To do that the domain offers fit for purpose, flexible and digital solutions to colleagues who rely on the domain for shared building blocks and expertise, so they are able to offer digital products connecting their products to our customers.

Additionally, the IT domain is the driving force within C&D behind generic IT topics such as architecture, embedding the Engineering culture and ensuring reliability and security.   

Next to that you will be the IT representative of C&D in several  boards within NN like the IT Board and ITRC of NN Group.

As Head of IT Customer & Digital, you'll be responsible for:

• Ensuring that C&D is within risk appetite with regard to technology risk
• Ensuring the operational readiness of the entire C&D chain, including availability, performance, and security (reliability)
• Representing C&D in the IT board and ITRC of NN Group and closely aligning with central developments
• Playing a leading role in building the desired engineering culture
• Leading the change for working with the latest technology to reduce maintenance and increase development time, in operational processes like testing and controls
• Leading the change towards the desired architecture at C&D in collaboration with BUs, phasing out legacy systems and ushering in a new era of innovation

What we offer you
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

• Salary between €9.714,62 - €13.878,04 (based on 40 hours per week) depending on your knowledge and experience
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and one Diversity Day
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
• Allowances for setting up your home office and for internet use

Who you are

You are a change agent with a positive drive to enhance processes and outcomes. You take full accountability for your actions and are a collaborative team player who enjoys interacting with professionals at all levels. You possess excellent communication skills and can effectively communicate with both technology-oriented engineers and senior management. You exhibit a high level of organizational sensitivity and thrive in a diverse and dynamic environment.

In addition, you have:

• Experience as a manager within an IT environment
• Expertise in software development, IT operations, and application architectures, preferably in a financial environment
• Strong communication and presentation skills, coupled with a keen sense of organisational awareness
• Proficiency in spoken and written English, as you'll be working in an international team
• A Master's degree in an IT-related field
  
   

Who you will work with

You'll be heading a predominantly international team consisting of several DEVOPS teams, Engineering Managers, the Information Security team of C&D, the Architecture team and the Center of  Engineering. Additionally you are part of the C&D MT and work closely together with the Heads of the other domains within C&D on IT related topics.

Additional Details

Full day assessment will be part op the recruitment procedure.

Any questions?

If you have any questions about the job, you can reach out via phone or WhatsApp to Sonja Miljoen (Head of IT Customer & Digital) via +31655813712. Any questions about the process can be directed to Natalia Szymanski, Talent Acquisition Specialist via natalia.szymanski@nn.nl or WhatsApp +31630081147.