Senior compliance expert

The Conduct & Markets (C&M) team is part of the Compliance Conduct & Ethics (CC&E) team within Group Compliance. The C&M team consists of 10 Compliance Officers with various backgrounds. As Senior Compliance Officer you will be involved in managing the compliance risks related to the following two risks: (i) risk of not treating our customers fairly by not having our customer's best interests in mind; and (ii) risk of ING not appropriately dealing with market related activities that create risks for customers and the bank. The C&M team is also involved in the handling of Whistleblower related complaints.

The Team

The C&M team takes a global lead role in conduct related strategy development and risk management in the customer protection area and in relation to the market activities ING assumes as a key financial player. In particular the C&M team deals with risks where ING:

• develops a product or service that does not meet the expectations of our customers;

• distributes a product through an inappropriate channel or network;

• does not perform a robust suitability analysis taking into account client profile and circumstances;

• does not provide appropriate access to its services for all customers taking into account their particular needs;

• does not take into account the particular vulnerability risks presented by different groups of customers for different products or services;

• does not carry out its duty of care during the lifecycle of a product or service;

• sets unreasonable post sale barriers for changing, canceling the product/service or defines non-transparent complaint processes;

• does not carry out its reporting obligations in a timely fashion;

• does not fulfil its market obligations to carry out surveillance and therefore prevent / catch market abuse;

• is a contributor to benchmark setting; and

• does not timely incorporate changing regulatory requirements reflecting societal or regulatory objectives.

Roles and responsibilities

As a Senior Compliance Officer in the C&M team together with your team and team lead:

• You ensure the roll-out and updating of effective policies, assume the advisory role with constructive, feasible and reflective advice, provide for waivers and deviations while continuously reflecting on further process improvements;

• You are involved in C&M related Horizon scanning, Risk identification, Risk Appetite Statement, Risk-specific risk assessments, Training, Issue Tracking, Investigations, Risk-specific reporting;

• You evaluate policies and business processes that are in the scope of the C&M team and identify and drive efficiency and effectiveness gains;

• You design, build and steer a C&M global community to share knowledge and implement, from Global to Local, sustainable C&M Policy standards in all business units;

• You pro-actively manage your C&M stakeholders in all areas and levels of the ING organization, communicate effectively on the team's activities and seek input and learn from stakeholders to advance the C&M activities;

• While putting use of data as a priority, you help design dashboards and other monitoring tools, optimise data sources and data quality, identify data improvements and data driven opportunities  for the C&M area; You propose and advice on the ING Compliance Risk Appetite Statement for the C&M area; and

• You will handle Whistleblower related complaints.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious, keep learning and take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

As a Senior Compliance Officer you have the following traits and experience:

• Your ambition is to help ING in contributing to a sustainable society and safeguard, protect and respect the rights of our customers by making sure that our products are in their best interest;

• You have great organisational skills, know how to steer and drive change and move towards results;

• You have a solid and practical knowledge of, or are willing to learn about, customer protection and market regulation through implementing regulations such as MiFID or Market Abuse at either a business or support function level;

• You have a solid understanding of client processes, products, services and client needs across ING, its business lines and organizational units;

• Your familiarity or affinity with both Conduct risk and data (including data architecture and data processes) allows you to identify data improvements and opportunities for the C&M area;

• You are keen to review and will be able to challenge our (data) processes and make suggestions for improvement, if needed:

• Preferably, you have approximately 10 years of experience in financial or non-financial risk management activities such as conducting risk (self) assessments, key control testing; working with risk frameworks, issue management, financial or non-financial risk reporting;

• You are able to work in a highly complex and challenging environment, both change and BAU, while identifying actions needed to achieve results. You are able to emphasizes the importance of results and create a sense of urgency;

• You have a practical and innovative mind and propose potential solutions when problems arise; and

• You adhere to the ING values making your behaviour fully aligned with our values. You have taken (or are prepared to take) the Banker's Oath.

Rewards & benefits 

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm 

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract 
• Pension scheme 
• 13th month salary 
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary 
• 8% Holiday payment 
• Personal growth and challenging work with endless possibilities 
• An informal working environment with innovative colleagues 
• Work Agile, so new ideas come to life faster 

About us  

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today!