The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
The Intern is expected to support the day-to-day IT operations and ensure that Service Desk is operating in a timely manner and in line with agreed-on service levels.
Your assignment
Provide Business IT support to the store:
- Ensure that IT systems perform with high availability, performance, and security
- Oversee Service Desk Operations and Compliance
Day-to-day IT Operations (Core Responsibilities):
- Assess assigned severity levels on Service Desk and comply with agreed-on service levels
- Investigate and resolve issues posted on the Service Desk
- Support user enquiries on IT issues over the phone/email/remote assistance
- Develop quick Level 1 & 2 resolution processes for common issues
- Communicate with end-users regarding incident status
- Provide IT Support/Installation/Configuration for the company's PC end-users
- Provide troubleshooting on Computer Hardware/Software (including POS) and Network problems
- Arrange with Technicians for repairs/maintenance of Hardware
- Monitor software license compliance through physical checks and tools (Service Desk and SCCM).
- Coordinate on-site work with authorized vendors during rebuild, relocations or repairs.
Your profile
Motivation:
- Passionate about IT solutions and trends in the retail industry
- Strong sense of achievement in driving IT operational support
Knowledge:
- Currently pursuing a Diploma in IT Professional disciplines (Computer / Information Technology)
Capabilities:
- Resolve IT support issues and service requests in a structured and timely manner
- Excellent teamwork and establish good working relationship with users and service providers
- Customer service mind-set, self-starter, process improvement orientation
- A technical, logical thought process with strong communication skills and has a good command of English